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This guide is designed exclusively for Rays Season Ticket
Holders and includes important contact information, details
on Season Ticket Holder and Tropicana Field policies, and
much more.
Please be sure to let the Season Ticket Services Department
know how we can best serve you throughout the 2009
Season. We welcome all feedback and suggestions on
how we can enhance your experience and look forward to
speaking with you during the year.
Tampa Bay Rays • One Tropicana Drive • St. Petersburg, FL 33705
Fax: 727-825-3204 • Season Ticket Holder Hotline: 727-825-3250
E-mail: seasonticketservices@raysbaseball.com
Address Changes
Please keep us informed of any changes in address, phone number, contact name
or e-mail address. To request a change, the Permanent Rights Holder must submit
the new information in writing (on company letterhead, if applicable) to the address
listed above. This new information may also be faxed to 727-825-3204.
Away Game Tickets
Major League Baseball teams, including the Rays, do not handle public sale of tickets
for road games. You may contact the host team directly for tickets or visit mlb.com.
Box Office Hours
The Tropicana Field Gate 1 Box Office is open Monday-Friday, 9 a.m. - 5:30 p.m.;
Saturday, 9 a.m. - 3 p.m.; and Sunday, 12 noon - 4 p.m.
On game days, the Gate 1 Box Office opens at 9 a.m. and remains open until
approximately 30 minutes following the end of the game. The Gate 4 Box Office
opens approximately 30 minutes before Gates open and remains open through
the seventh inning.
Complimentary Parking
Season Ticket Holders will receive complimentary parking in Lot 1 with the
purchase of two Home Plate Club full season tickets, four Whitney Bank Club full
season tickets or four Fieldside Box full season tickets. Complimentary parking in
Lot 2 is available with the purchase of two Whitney Bank Club or Fieldside Box full
season tickets or four Whitney Bank Club or Fieldside Box Weekday or Weekend
plans. All vehicles with four or more passengers may park for free at all 2009 home
games (excludes Lot 1).
Group Outings
The Rays Group Sales Department provides discounted seats and unique programs
to cater to your groups of 20 or more people. Company events, youth sports and
civic organizations are just some of the groups that benefit from Rays group tickets.
Contact your Season Ticket Services Specialist directly or call the Group Sales
Department at 727-825-3406 or email groupsales@raysbaseball.com for more
information. Group prices are only available for advance purchases.
Lost/Stolen/Forgotten Tickets
Please take the necessary precautions to safeguard your tickets. Handle them
in the same way you would handle cash. Reprinted tickets will be issued upon
payment of the full face value of the lost tickets. (See also Ticket Forwarding.) If
tickets are stolen, the Permanent Rights Holder listed on the Season Ticket account
may have the tickets reprinted, provided a police report is on file at the Tropicana
Field Box Office at least 48 hours prior to the respective game(s). Stolen ticket
rights are not offered should the Permanent Rights Holder transfer or sell the
tickets to a third party.
Luxury Suites
The Rays Luxury Suites provide a unique, upscale atmosphere ideal for special
events, employee rewards or client entertainment. We offer flexible packages
tailored to fit your needs based on location, price and number of games. To
schedule your personal tour of the Rays hospitality suites contact your Season
Ticket Services Specialist directly or call 727-825-3141.
My Rays Account
Manage your season tickets online through My Rays Account. Now you can renew
your season ticket package, update your profile, forward, resell and donate tickets
through raysbaseball.com. Contact your Season Ticket Services Specialist directly or call
727-825-3250, and we will be happy to guide you through the user-friendly system.
Postseason Privileges
Only Rays Season Ticket Holders are guaranteed the opportunity to purchase
postseason ticket package(s) for Rays home games.
Priority Numbers
Priority numbers are assigned sequentially as Season Ticket Holders subscribe or
have subscribed. A Season Ticket Holder's priority number determines the order
in which season ticket seat relocations are offered. Full Season Ticket Holders
in designated premium locations receive the exclusive benefit of premium
priority numbers enabling earlier access in the relocation process. A priority
number may not be transferred except as designated in the Season Ticket
Policies and Procedures. Priority numbers, Season Ticket seats and Season
Ticket accounts may NOT be transferred between individuals or entities.
Purchasing Additional Tickets
You may purchase additional single-game tickets by contacting the Season Ticket
Services Department at 727-825-3250 (until five hours before game time), at the
Tropicana Field Box Office, on raysbaseball.com or by calling 888-FAN-RAYS.
Please note, day-of-game fees are applied to each ticket purchased within five
hours of game time as follows: $3 for each Upper Deck and Outfield ticket; $4 for
each Loge Box, Baseline Box and Press Level ticket; and $5 for each Lower Box,
Lower Infield Box, Fieldside Box, Whitney Bank Club and Home Plate Club ticket.
Please contact your Season Ticket Services Specialist directly or call
727-825-3250 to discuss purchasing additional Season Ticket plans.
Revocable License
A game ticket is a revocable license. This license is subject to revocation if the
user of the ticket brings into the stadium (or attempts to bring into the stadium)
any prohibited items, engages in unruly or inconsiderate behavior at a Rays home
game, or otherwise violates Rays Season Ticket or Tropicana Field policies. The
Tampa Bay Rays reserve the right to impose, at any time, rules related to the
conduct of guests at games and establish other policies for Tropicana Field.
Season Ticket Account Ownership
The individual and/or company named on your invoice is the Permanent Rights
Holder. Each season account that is held by a company is required to have a contact
person listed. Only the Permanent Rights Holder is granted renewal, upgrade and
postseason privileges. These privileges are not transferrable and are subject to
payment and/or deposit deadlines. Any Season Ticket Holder failing to renew as
required will lose their current seat location(s), as well as priority number and
seating upgrade opportunities.
Season Ticket Holder Entrance
Exclusive Season Ticket Holder entrances are available at Gate 1 and Gate 4.
Season Ticket Holder Services Table
Season Ticket Services Specialists are available during games at an exclusive
service table for Season Ticket Holders, found on the 100 Level concourse behind
sections 106/108. The table is open through the sixth inning during every game.
Season Ticket Holder Box Office Window
Picking up tickets at Will Call? Need to purchase extra tickets on the night of a
game? An exclusive Season Ticket Holder Box Office Window is available at Gate
4 starting two hours prior to game time.
Seat Relocations and Upgrades
Requests for season ticket relocations are accepted during the renewal period.
Your requests must be indicated on the season ticket relocation form included with
your renewal invoice. Requests for seating changes will be fulfilled according to
priority number. Once your priority number is reached, your seat(s) will be changed
according to the request submitted. For additional information on seat relocation
and upgrades, please contact Season Ticket Services at 727-825-3250 or reference
the Tampa Bay Rays Season Ticket Policies and Procedures.
STUBHUB - Re-Selling your Season Tickets
The integration of StubHub and Ticketmaster for season ticket accounts means that
you may post your tickets for sale on StubHub through your My Rays Account and
electronically relay the tickets you sell. Rays Season Ticket Holders who post their
tickets on StubHub using My Rays Account will enjoy the ability to sell without
mailing tickets and keep the listing up until two hours prior to the game. For more
information, contact Season Ticket Services at 727-825-3250.
Tampa Pro Shop
Visit the Tampa Pro Shop at 400 N. Tampa Street in Downtown Tampa to purchase
Rays tickets and merchandise. Pro Shop hours are Monday-Friday, 10 a.m. - 5
p.m.; Saturday 10 a.m. - 3 p.m. Season Ticket Holders receive a 10% discount on
merchandise when showing their Season Ticket Holder ID card.
Ticket Donation
Your generous gift of future game tickets to the Tampa Bay Rays Season Ticket
Donation Program helps bring the magic of baseball to kids in our community. The
Rays are proud to be partnering with Big Brothers Big Sisters of Tampa Bay, Big
Brothers Big Sisters of Pinellas and Community Tampa Bay, among other charities,
during the 2009 season. For more information on these organizations, please visit
the Community page. You are also welcome to contact local
charities to donate your tickets to them directly.
New for 2009! We are pleased to offer an easy, online method for donating
your season tickets. Simply log in to your My Rays Account and follow the
directions to Donate Tickets. Please contact Season Ticket Services at 727-825-3250 if you need assistance. Please note, tickets must be received at least
30 days before the game date. Tickets to past games or games within 30 days
will not be accepted. Past game tickets that have been redeemed for future
Rays games are not eligible to be donated. It is the responsibility of the charity
to which your tickets are donated, not the Rays, to provide you with a receipt
for your donation.
Ticket Exchange
Season Ticket Holders may exchange future 2009 season tickets to other games
during the season according to the guidelines set forth in the 2009 Ticket Exchange Opportunities. Past game, unused tickets may also be redeemed
to a select list of games. Tickets for exchange and redemption are subject to
availability and may only be exchanged during the 2009 season. For complete
information on ticket exchange policies and procedures contact your Season Ticket
Services Specialist directly or call 727-825-3250.
Ticket Forwarding
Unable to make it to a game? Know someone who can? You can e-mail your game
tickets up to two hours prior to the game using your
My Rays Account. Contact your Season Ticket Services Specialist directly or call
727-825-3250 and we will be happy to walk you through the process. Forwarding
tickets is only a few clicks away!
Will Call/Third Party Will Call
Tickets left by personal contacts or tickets purchased through the Rays Sales
Department are only available at Gate 4 and are available to be picked up two
hours before game time.
Ticketmaster phone or internet orders for single game tickets may be
picked up at Will Call located at Gates 1 and 4.
Third-Party Will Call is not accepted during the postseason.
Season Ticket Holder Hotline: 727-825-3250
Season Ticket Holder E-mail: seasonticketservices@raysbaseball.com
Season Ticket Holders
