As a season ticket holder with the Tampa Bay Rays ("Rays"), you are a valued and important part of our organization. To assure prompt and efficient response to your requests and needs, we kindly request your compliance with the following policies and procedures. By sending us payment for Rays season tickets, you indicate your willingness to comply with these procedures. Please read this information carefully. The terms "season ticket holder," "permanent rights holder" and "contact name" are collectively hereinafter referred to as "season ticket holder."
The Rays own and control all rights to seat locations for Rays home games at Tropicana Field (the "Stadium"). A purchaser of season tickets obtains a license, in the form of the ticket, to use the seat location at the Stadium designated by the ticket. The Rays in their sole and absolute discretion may revoke this license at any time upon refunding the purchase price printed on the ticket or at any time upon misconduct by the season ticket holder, without refund. This license is granted on a game-to-game basis, and is subject to all rules, regulations and policies relating to tickets as established from time to time by the Rays, the Stadium and Major League Baseball. The decision to offer partial season tickets and the composition of such plans will be made by the Rays from time to time in their sole discretion.
For purposes of these Policies and Procedures, a Full Season Ticket Holder is defined as having purchased all home games at Tropicana Field or a prorated portion thereof. A Partial Season Ticket Holder is defined as having purchased a season ticket plan consisting of a portion of home games, usually similar in their days of the week. The Rays reserve the right to change the games included in partial season ticket plans from year to year.
The season ticket holder is the permanent rights holder (whether person or business) on the original application for tickets, and that person or business is assigned an account. If the season ticket holder is an entity, a contact name must be provided to the Rays. The entity may request a change in the name of the contact person for its account. A request to change the contact person of an entity must be submitted to the Rays in writing on company or entity letterhead and signed by an authorized officer. Season tickets should be paid for by check or credit card. If a third party payment is accepted by the Rays, such acceptance shall not give the third party any season ticket holder or renewal privileges, or cause or require the Rays to change the name of the season ticket holder on the account. The Rays will treat the season ticket holder as the purchaser of season tickets in such circumstances, including for purposes of season ticket renewal.
Season ticket holders are prohibited from transferring the seat locations designated by their season tickets to any person, whether by a request to transfer the account into another name, or by an attempt to transfer the seat locations or the renewal privilege described below by sale, gift, transfer by will or trust, property settlement, transfer to creditors, or any other means. It is important to the Rays to protect and reward Rays customers by allowing them the opportunity to relocate their seat locations, rather than allowing season ticket holders to transfer accounts or sell them to third parties. Therefore, any attempt to sell or otherwise transfer season ticket privileges to third parties will not be recognized by the Rays and may result in cancellation of all season ticket privileges. Any court order directing distribution of the season tickets to a person not listed as the season ticket holder, whether in bankruptcy or otherwise, may result in the exercise by the Rays of their right to immediately withdraw the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Rays of all amounts paid for games that have not yet been played.
The Rays generally recognize two exceptions to the above policy. First, the Rays will generally allow season tickets to be transferred to members of the season ticket holder's immediate family upon the death of the season ticket holder. Immediate family shall be defined as a person's spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer season ticket privileges to an immediate family member of a deceased season ticket holder must be submitted to the Rays in writing by the deceased's personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to the Rays. Such documentation may include but not be limited to death certificate, probate and/or trust documents, and proof of relationship.
Second, if the season ticket holder is an entity, the Rays will generally allow season tickets to be transferred upon the sale or dissolution of an entity. A request to transfer season ticket privileges of an entity account must be submitted to the Rays in writing by the contact person for the account, and must be supported by appropriate documentation satisfactory to the Rays. Such documentation may include but not be limited to corporate resolution, asset or stock purchase agreement, and dissolution papers. The Rays reserve the right to approve or reject any such requests at their sole and absolute discretion.
Subject to these policies and procedures, a full season ticket holder has an opportunity to renew the current assigned seat location at the Stadium for the next Rays season. The opportunity to renew is a privilege granted by the Rays and may be revoked at the Rays' sole and absolute discretion. This renewal privilege is exercised when payment is received for the season tickets in the amount specified and by the date established by the Rays. This renewal privilege is revocable by the Rays at any time prior to payment or if payment is not received by the established due date. A partial season ticket holder has an opportunity to renew seats for the next Rays season at the Stadium, but is not guaranteed the same seat location. If a partial season ticket holder's seat location is not available at the Stadium, the Rays will make reasonable efforts to relocate the partial season ticket holder to seats in the Stadium generally in the same price range and in the same general area as the partial season ticket holder's former assigned seat location. Partial season tickets will only be available in designated locations in the Stadium.
The Rays will exercise reasonable efforts to maintain renewal privileges for season ticket holders at the Stadium; however, season ticket holders are not guaranteed this opportunity. The Rays will take into account, among other things, violations by season ticket holders of rules, regulations and policies of the Rays, the Stadium and Major League Baseball in deciding whether to revoke renewal privileges. Such violations include, without limitation, any unapproved transfer or attempt to transfer rights to the seat locations represented by season tickets as discussed above. Any benefit associated with the purchase and/or renewal of Rays' season tickets, including but not limited to any renewal discount applied against the price of a new season ticket, the priority number system described in the next paragraph, and the opportunity itself to renew season tickets, may be withheld, adjusted and/or revoked by the Rays at any time with respect to any one or more individuals and entities as determined by the Rays in their sole and absolute discretion. In deciding whether to permit the renewal of season tickets as well as the price at which the tickets would be renewed, the Rays reserve the right to take into account, among other things, that a particular individual or entity resold an amount of their season tickets such that it appears to the Rays, in their sole and absolute discretion, that the individual or entity is possessing the season tickets primarily for resale purposes and not for their own personal use in attending games at Tropicana Field. The Rays further reserve the right to make adjustments to benefits as well as to make decisions on the renewal of season tickets on a case-by-case basis as well as on a year-to-year basis. In addition, renewal privileges could be effected from time to time by changes to the Stadium and/or the Stadium seating areas (such as, for example, the elimination of seats and/or damage or destruction to the Stadium or other events or circumstances) as determined by the Rays in their sole and absolute discretion. Season ticket renewal invoices will be mailed to the season ticket holder by the end of the calendar year, subject to the discretion of the Rays. The payment deadline date will be specified on the invoice. Due to the time required to process relocation requests, accounts not meeting the payment deadline are subject to cancellation. If you do not receive the appropriate mailings, please contact Season Ticket Services at (727) 825-3250. If you do not contact Season Ticket Services within a reasonable time, the Rays may revoke your renewal privilege and your priority numbers for seat locations. All payments received for season tickets are non-refundable and non-transferable.
The Rays have adopted the following policy for the assignment of a priority number to each new season ticket holder: (1) priority numbers are assigned sequentially as season ticket holders subscribe or have subscribed; (2) a season ticket holder's priority number determines the order to which season ticket seat relocations are offered to a season ticket holder; (3) full season ticket holders in designated premium locations receive the exclusive benefit of premium priority numbers enabling earlier access in the relocation process; (4) in the event a full season ticket holder relocates from one premium location to another premium category, they will be reassigned the next available priority number associated with the new premium location; (5) in the event a full season ticket holder relocates out of a premium location to a non-premium location, they will revert back to their general priority number as assigned when they subscribed; and (6) a priority number may only be transferred as designated in the Season Ticket Privileges Non-Transferable section of this document.
Fully paid season ticket accounts will receive their tickets approximately two (2) weeks prior to the first game of the regular season. Season tickets will be mailed to the season ticket holder or may be picked up at the Tropicana Field ticket office if requested in writing by the season ticket holder at the time of payment. A physical address is required for delivery.
Requests for season ticket relocation are accepted during the renewal period. Your requests must be indicated on the season ticket relocation form (included with your invoice) along with your payment. Requests for seating changes will be considered by priority number along with other season ticket holders requesting changes. Relocation requests should indicate which areas of seating are acceptable. The request should identify the largest possible area that is acceptable for relocation and a possible increase in price. Relocations are limited by, among other factors, the actual cancellations that occur. If seats are available in the desired areas when your priority number(s) is reached, your seat(s) will be changed according to the request on the season ticket relocation form and all rights to previously assigned seats will be forfeited. The Rays reserve the right to adjust season ticket locations at any time without prior notice to or consent of the season ticket holder. Such adjustment may take place on a single game basis as needed or may be made for all or any portion of the season. Reasonable efforts will be made to contact the season ticket holder prior to any location adjustment. In the event of any such location adjustment by the Rays, the season ticket holder's sole remedy shall be cancellation of its account. The season ticket holder must provide the Rays with written notice of such cancellation within sixty (60) days after notification of the adjustment. Upon receipt of such notice, the Rays will refund to the season ticket holder any amounts paid which correspond to games not played as of the date which is five (5) business days after notice is received by the Rays. Tickets for remaining games must be returned to the Rays in order to receive said refund.
If you wish to purchase additional season ticket seats, please contact the Rays at (727) 825-3250 to be placed on the waiting list. You will be notified after the relocation process as to what seats are available. Please be aware, additional seats will receive their own priority numbers, may not be adjacent to your current seat locations, and will be priced at the New season ticket price (renewal rates will not apply).
If any check is returned unpaid, the Rays or their authorized agent may then debit the season ticket holder's checking account for the amount of the check, a $40 service charge, plus any additional charges assessed by the financial institution as a result of the dishonored check. Payment by check constitutes acceptance of these terms. A returned check also may result in cancellation of a season ticket account in the Rays' sole discretion. The Rays reserve the right to refuse payment by personal check at any time.
It is the Rays' policy to accommodate as many season ticket holders as possible during any postseason play at the Stadium. Season ticket holders will have the first opportunity to purchase postseason ticket packages after the requirements of the Office of the Commissioner of Major League Baseball and the Rays organization have been met. Season ticket holders will be notified of specific policies and procedures prior to any postseason play.
Lost or stolen tickets can be replaced only under the conditions set forth by Rays management, and only to the season ticket holder. Re-printed tickets will be issued upon payment of the full face value of the lost tickets. Reports of stolen tickets must be accompanied by a police report indicating the circumstances of the theft. Stolen tickets (with police report) will be replaced without additional charges. If lost tickets are later recovered, a refund of additional charges may be obtained by sending the unused lost tickets and the re-printed tickets to Rays Season Ticket Services, within thirty (30) days after the game for which you required the replacement tickets. Please contact Rays Season Ticket Services at (727) 825-3250 to determine eligibility for replacement tickets.
It is the season ticket holder's responsibility to notify Rays Season Ticket Services, in writing, of any change of address to insure prompt delivery of tickets, notices and other dated material. The season ticket holder must sign the change of address. Address changes may also be made through your exclusive access to My Rays Account on raysbaseball.com.
All notices and requests relating to a season ticket account, whether or not described above, must be given in writing by the season ticket holder, and sent to the attention of Rays Season Ticket Services. No notice or request will be effective or acted upon by the Rays until received in writing. All correspondence concerning a season ticket account should include the account number and daytime phone number for the season ticket holder. Notices and requests from the Rays are communicated to season ticket holders via several methods, independent of and/or in combination with each other, and include but are not limited to U.S. Postal Service, telephone or e-mail. It is the season ticket holder's sole responsibility to maintain accurate, current and complete contact information on their Rays season ticket account.
The foregoing policies and procedures attempt to cover most situations relating to season ticket holders at the Stadium. They do not apply to any games (home or away) played by the Rays at a location other than the Stadium. In the event any issue or matter relating to Rays season tickets is not covered, or if there is a question of interpretation of the policies and procedures or in the event of any dispute between the Rays and any season ticket holder, or any season ticket holder and a third party, the Rays reserve the right to make all final decisions and determinations and take all actions necessary, in their sole and absolute discretion, to resolve the issue or dispute. The Rays further reserve the right to modify and/or terminate any or all of the foregoing policies or procedures from time to time with or without prior notice to the season ticket holders.
In order to ensure an excellent experience for all Rays season ticket holders, season ticket benefits, including but not limited to, ticket exchange programs, promotional packages, personalized nameplates and commemorative ticket stock, are subject to change from year to year and/or within a season.