Ticketing •
Stored Value, Topping Up, Checking Your Balance and Burst Bucks
Purchases and Returns •
Card Management and Distribution •
Customer Service •
Miscellaneous
My Rays accounts are where Rays fans can manage their season tickets and their Burst Pass. Use your My Rays account to forward tickets to family and friends, generate print at home tickets, or deliver tickets to your Burst Pass. Your also manage your Burst Pass (or Passes) through your My Rays account. No separate login is needed. You can load value to your Burst Pass, manage multiple Burst Pass cards, add cards to your account, enroll in auto top up, view transactions, and more. You will no longer use your MLB.com log in information to access your Burst Pass account as you did for the 2012 season.
The Burst Pass is an RFID chip-enabled stored value card that you can use as your ticket to gain entry to Rays games, and to make concessions and merchandise purchases at Tropicana Field. Members receive all kinds of exclusive benefits for using their Burst Pass!
The Burst Pass Gold membership is available to Rays season ticket holders and corporate partners, and their family and friends with whom they share their season tickets. Burst Pass Gold members have the opportunity to use their Burst Pass as their ticket and receive several additional benefits. Burst Pass Gold members receive a 12% bonus on all funds they load into their Burst Pass account.
The Burst Pass Blue membership is available to members of the Maddon's Maniacs, Golden Rays, and Rays Rookies fan clubs. Burst Pass Blue members receive a 5% bonus on all funds they load into their Burst Pass account.
In addition to the convenience of not having to carry cash, Burst Pass users receive a number of exclusive benefits. You receive a bonus on all funds you load onto your Burst Pass (12% for Gold members, 5% for Blue members), and access to special promotions and discounts throughout the season available only with the Burst Pass.
Burst Pass Gold members also have the opportunity to use their Burst Pass as their ticket and receive several additional benefits. In addition to the convenience of not having to keep track of paper tickets, Burst Pass Gold members receive:
Login to your My Rays account at www.raysbaseball.com/burst using your e-mail address or Account ID and password, or create a new account if you do not already have one. From your home screen, select "Manage My Burst Pass" and re-enter your login information. Confirm your personal details and enter any missing information and click to accept the terms and conditions. By following these steps to activate your Burst Pass, you will manage your Burst Pass on your own My Rays account.
If you would prefer not to manage your own Burst Pass, another Burst Pass holder can manage it under their My Rays account. If you have not yet activated your Burst Pass, the My Rays account holder who you wish to have manage your Burst Pass can activate it as an additional card on their account. Select "Manage My Burst Pass" from the My Rays account home page and select "Add/Transfer Card" from the menu on the left side of the screen. Type the Member Id and Card Number of the Burst Pass to be added and click "Add Card."
Burst Pass Gold members can use their Burst Pass as their ticket to gain entry to Rays games without the need for a paper ticket. Using your My Rays account page, you can deliver tickets you have purchased to your Burst Pass. Upon arriving at the game, present your Burst Pass to a ticket taker to be scanned at a Burst Pass reader, or scan it yourself at one of the self scanning readers at Gate 1 or Gate 4. You will receive a receipt denoting your seating location and you're on your way!
From your My Rays account home screen, select "Manage Tickets." Select the desired event and choose "Transfer tickets to a card" from the drop down menu. Repeat for as many events as you desire. When completed, click "Continue." On the next screen, select the Burst Pass to which you would like to transfer each ticket. Only one ticket may be delivered to each Burst Pass for each event. When completed, select "Next Step," agree to the Terms of Use, and then select "Complete Transfer."
Once you transfer a ticket to a Burst Pass, the original printed ticket is no longer valid. If you decide that you no longer wish to use the selected Burst Pass for that event, you may reprint a paper ticket or transfer the ticket to a friend by selecting "Manage My Tickets from your My Rays home screen.
Upon scanning your Burst Pass at the entry gate, you will receive a receipt denoting your seat location for the game. If requested, show the slip to the usher at your section as proof of your seat location.
From your My Rays account home page, select "Manage My Burst Pass." Select the Burst Pass to which you wish to add funds from the "My Cards" drop down menu on the right side of the screen. Select "Top Up (Add Funds)" from the menu on the left side of the screen. Select the amount you wish to add from the drop down menu and click "Top Up." In the Sage Pay window that opens, enter your credit or debit card information and complete the transaction.
Credit or debit can be used via your online account. Cash may be used for top ups at Burst Pass Services locations at Tropicana Field (Gate 1, Gate 3, and upper deck behind home plate). However, fans are strongly encouraged to check their balance and top up before the game to avoid delays.
You will immediately see your top up amount reflected in your account balance. Auto top ups will not occur mid transaction, but will be triggered within approximately 2 minutes after your transaction if necessary, adding funds in time for you next transaction.
Burst Pass Gold members receive a 12% bonus, and Burst Pass Blue members a 5% bonus, on all funds loaded into their Burst Pass account. The bonus dollars are called "Burst Bucks," which can be used just like cash for concessions and merchandise purchases at Tropicana Field. Your Burst Bucks will automatically appear in your account at the time you load funds into your account.
Signing up for auto top up will allow you to maximize your Burst Pass benefits. Easy to turn on and off, auto top up links your Burst Pass account to your credit or debit card. Once your Burst Pass account balance dips below the minimum balance that you specify, funds are automatically added to your account. This means you will maximize your cash bonus benefit and eliminate the need to remember to top up your account when your balance reaches $0. Auto Top Up participants also receive up to $200 in overdraft protection for negative balances in their account.
From your My Rays account home page, select "Manage My Burst Pass." Choose the desired Burst Pass from the "My Cards" drop down menu on the right of the screen. Select "Set Auto Top Up" from the menu on the left. On the "Set Auto Top Up" screen, check the box marked "Enable Auto Top Up." Select your desired "Minimum Balance Threshold" and "Top Up Amount" from the drop downs and click "Submit." In the Sage Pay window that opens, enter the credit or debit card information that you wish to use for Auto Top Up, and click to complete the transaction.
On the "Set Auto Top Up" screen, click the box marked "Review/Edit Credit Card Information." In the Sage Pay window that opens, enter the new credit or debit card information that you wish to use for Auto Top Up, and click to complete the transaction.
If you were eligible for and opted to receive a renewal gift, it will be pre-loaded onto your Burst Pass and is ready to be used once you activate your Burst Pass account. Your renewal gift can be redeemed for concessions and merchandise anywhere that the Burst Pass is accepted.
There is no minimum balance; however the minimum top up amount is $20. The maximum balance is $1,000.
E-cash is the unspent fund balance on your card that you have loaded via credit, debit, or cash.
Burst Bucks are the promotional dollars you earn as the bonus on the amounts you load into your Burst Pass account.
Unlike E-cash, which will carry over from year to year, Burst Bucks expire on December 31st of each year.
Yes, you may transfer funds from your account to another Burst Pass account through your online account page. From your My Rays account home page, select "Manage My Burst Pass." Select "Transfer Funds" on the left side of the screen. Select the Burst Pass from which you wish to transfer funds under the "My Cards" drop down menu on the right side of the screen. In the screen that appears, either select the desired recipient of the transferred funds from the drop down menu, or enter the member id number of their Burst Pass. Choose the amount you wish to transfer from the drop down list and click "Submit." Transferred funds will be withdrawn first from E-cash, then from Burst Bucks. E-cash transferred will be deposited as E-cash, and Burst Bucks transferred will be deposited as Burst Bucks. Once funds are transferred they cannot be recalled. You can use the funds transfer feature to split your renewal gift amongst share partners on your ticket plan.
Burst Pass is accepted at all portable and fixed concession stands, The Brewhouse, the Everglades BBQ Smokehouse, and all merchandise locations (Gate 1 Team store, 1B Team Store, 3B Team Store, New Era Cap Stand, the custom jersey and hat stands in Left Field Street, and the Rays Authentics game used merchandise store). Our downtown Tampa store does not currently accept the Burst Pass, however please show your Burst Pass at this location to receive a discount on your merchandise purchase.
To make a purchase using your Burst Pass, present your card to the cashier as you would any other form of payment. The amount due will be deducted from your account, and your new balance will appear on your receipt.
Unless you are enrolled in Auto Top Up, this will result in a split transaction and you will need to present another form of payment to cover the difference. Reduce the chances of experiencing a split transaction by enrolling in auto top up and checking your balance before the game.
The return policy for concessions and merchandise is set by Centerplate, the Rays' hospitality partner. There are no refunds for concessions or merchandise. Merchandise may be exchanged within 30 days with a valid receipt.
Funds will be drawn from your E-cash balance before Burst Bucks. Once your E-cash balance reaches $0, the system will then begin to draw funds from your Burst Bucks balance.
Check your balance online at www.raysbaseball.com/burst. From your My Rays account home page, select "Manage My Burst Pass." Select a Burst Pass from the "My Cards" drop down menu on the right sight of the screen. Your balance information will appear on your Burst Pass home page. You can also check your balance at Burst Pass Services locations (Gate 1, Gate 3, and upper deck behind home plate), Burst Pass kiosks located at Gate 1 and Gate 3, or at any concession stand or merchandise location that accepts the Burst Pass.
From your My Rays account home page, select "Manage My Burst Pass." Select a Burst Pass from the "My Cards" drop down menu on the right sight of the screen. Select "Transaction History" on the left side of the screen. Enter a date range and click "Search" to view your transaction history.
To request additional Burst Passes for family members or friends with whom you share your tickets, first select "Manage My Burst Pass" from your My Rays account home page. Then select "Request Additional Cards" from the menu at the left on your Burst Pass account manager and fill out the requested information in the box that appears. The new Burst Pass will be mailed to the address provided. Only primary season ticket account holders and corporate partners can request additional Burst Passes. By default, the new Burst Pass will appear on the primary account holder's account until it is activated by the recipient.
Only the primary contact on a Season Ticket account can request additional Burst Pass cards. Please speak to the primary contact for your account to request a Burst Pass if you have not received one.
If you have already activated your Burst Pass on your own My Rays account, you can still transfer it to be managed on someone else's account. Select "Manage My Burst Pass" from the My Rays account home page and select "Add/Transfer Card" from the menu on the left side of the screen. Check the box marked "Member Card is Transferable" beneath the Burst Pass you wish to transfer, enter the e-mail address of the account holder you wish to manage your Burst Pass, and click "Save." They will receive a customized e-mail with instructions for adding your card to their account.
Please call 727-342-5720 or e-mail burstpass@raysbaseball.com with any questions or issues regarding your Burst Pass account.
If your Burst Pass is lost or stolen during an event at Tropicana Field, please visit a Burst Pass Services location (Gate 1, Gate 3, and upper deck behind home plate - (See Customer Service map) in person to immediately de-activate your card.
At all other times, please report a lost, stolen, or damaged Burst Pass card on the Card Details page of your online account. Your card will be deactivated and a new card will be issued and mailed to your address within 7-10 days.
To cancel your account, please contact a customer service representative at 727-342-5720.
If you wish to apply for a refund, you must make the request in writing to the Tampa Bay Rays, Attn: Burst Pass, Tropicana Field, One Tropicana Drive, St. Petersburg, FL 33705. Your request must include your name as it appears in your Burst Pass account, your Burst Pass account number, the amount that is requested to be refunded, and your signature authorizing the withdrawal. Please read the Burst Pass Terms and Conditions at www.raysbaseball.com/burst for additional information regarding how to request a refund.
Burst Pass Services tables are located adjacent to Guest Services at the Gate 1 Rotunda, Gate 3 on the 100 level, and the upper deck behind home plate (see map below). Please visit one of these Burst Pass Services locations to report your card lost or stolen. You can also register your card, activate your account, and top up.
The Burst Pass is a radio-frequency identification (RFID) enabled stored value card that uses encrypted chip technology to complete transactions and share data. This "contactless" technology results in transactions times much faster than cards that utilize typical magnetic stripe.
Fans of all ages can use the Burst Pass to make purchases at Tropicana Field. Children are permitted to use the Burst Pass at the discretion of their parent or guardian.
In order to use your Burst Pass, you must have it with you at the time of purchase.
Most account functions can be managed through your Burst Pass online account at www.raysbaseball.com/burst. However, if you have any questions regarding your Burst Pass account please call 727-342-5720 or burstpass@raysbaseball.com to contact a Burst Pass customer service representative.
No. At this time, Burst Passes are not accepted as payment for parking at Tropicana Field. In future years, we expect the Burst Pass will be accepted at a growing list of locations, including Tropicana Field parking lots, Charlotte Sports Park, and Rays off-site team stores.
