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A-to-Z Guide

A |  B |  C |  D |  E |  F |  G |  H |  I |  J |  K |  L |  M |  N |  O |  P |  Q |  R |  S |  T |  U |  V |  W |  X |  Y |  Z

- A -

ALCOHOLIC BEVERAGES

No alcoholic beverages may be brought into Tropicana Field; nor may guests take any alcoholic beverages out of the ballpark, including suites. Florida law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests, therefore, will be required to show proper ID when purchasing alcoholic beverages at Tropicana Field. The sale of alcohol at concession stands or by vendors stops after the end of the seventh inning. Throughout the game, only two alcoholic beverages are allowed per person, per purchase.

ANIMALS

Animals are prohibited from entering the stadium. Only trained guide dogs or animals for the disabled certified by the State of Florida are permitted in the stadium.

ASSISTIVE LISTENING DEVICES

Please go to Gate 4 Guest Services to find devices that can assist fans with hearing impairments.

ATM MACHINES

One in Center Field Street
One Whitney Bank ATM at Gate 1 next to Guest Services
One Whitney Bank ATM at Gate 5 across from Section 107
One in first base food court
One in third base food court

AUTOGRAPHS

Fans are permitted to seek autographs from players along the railing at the outfield side of both the first and third base dugouts up to 30 minutes prior to game time.

AUTOMOTIVE ASSISTANCE

Assistance is provided by 1st Response Towing and Recovery at every game for guests with vehicle problems, such as flat tire, dead battery or lock-out. There is no charge for these services. Contact 1st Response Towing and Recovery at 727-535-9999 or visit any Guest Services location (Gates 1, 3 and 4).

AVANTAIR HOME PLATE CLUB

The seats in this luxury seating area are among the closest in baseball - starting only 50 feet from home plate. Avantair Home Plate Club Season Ticket Holders receive in-seat service, complimentary food and drinks, complimentary reserved parking in VIP Lot 1, and access to the Whitney Bank Club. For information on Avantair Home Plate Club seats, call 888-FAN-RAYS.

- B -

BAG CHECK

For the comfort and security of all guests, we reserve the right to inspect all bags and packages entering Tropicana Field. Backpacks, purses, bags or packages which exceed 16" x 16" x 8" in size will not be allowed to enter Tropicana Field and must be returned to the guest's vehicle. Wrapped gifts are not permitted.

BANNERS AND SIGNS

Banners, signs and flags may be displayed in the stadium, provided that they are baseball-related and do not contain profanity, discriminatory language, indecent images, political statements, or commercial references. Banners, signs, and flags must be hand-held and may not be hung on any of the outfield walls, over the playing field walls, over existing stadium signage, or held in such a way as to obstruct other guests' views. Management reserves the right to remove any sign or banner at any time.

BATS AND BROOMS

Bats and brooms are allowed inside the stadium. Once inside, fans will not be allowed to display such items if they impede another guest's view or become a safety issue. Sticks and/or poles of any other type are not permitted at any time.

BATTER'S EYE RESTAURANT

Overlooking center field, this restaurant features a unique perspective of the field, fun atmosphere, full cocktail bar and a variety of ballpark food options. Guests may access the restaurant by using either the Center Field Street escalator at Gate 1 or the Gate 1 elevator behind the Guest Services desk. The restaurant is available on a first-come, first-served basis. For more information and reservations for parties of six or more, please call the Batter's Eye at 727-825-3378.

Rays Season Ticket Holders are offered a 10 percent discount for table service on regularly priced items, exclusive of alcohol, with their Season Ticket Holder ID card.

BATTING PRACTICE

Rays batting practice takes place two and one half hours before first pitch. The visiting team's batting practice takes place ninety minutes before game time and lasts approximately one hour. Batting practice is taken at the discretion of the team and is subject to change. For more information, see Pregame Timeline.

BOX OFFICE HOURS

The Tropicana Field Gate 1 Box Office is open Monday - Friday, 9 a.m. - 5:30 p.m.; Saturday, 9 a.m. - 3 p.m.; and Sunday, 12 p.m. - 4 p.m. On game days, the Gate 1 Box Office opens at 9 a.m. and remains open until approximately 30 minutes following the end of the game. The Gate 4 Box Office opens approximately 30 minutes before gates open and remains open through the seventh inning.

- C -

CAMERAS AND VIDEO RECORDERS

Guests are permitted to bring cameras/video recorders into the stadium provided they are not for commercial use. Cameras and video recorders must be hand-held. Fans are not permitted to obstruct any aisles or the view of others. Tripods are prohibited. Lenses are restricted to less than 12 inches.

CATERING

Catering is available for all suites and group party areas. Menu options range from traditional ballpark fare to an upscale buffet. Call 727-825-3380 to arrange catering for your special event.

CENTER FIELD STREET BREWHOUSE

Whether it's for a postgame relief pitcher or a pregame burger, you'll find the Center Field Brewhouse a refreshing, casual eatery. The Brewhouse is open on game days from the time that gates open until one hour after the game ends. Be sure to stop by to mingle with other fans while listening to the pre- and postgame radio shows.

Rays Season Ticket Holders receive a 10 percent discount for table service on regularly priced items, exclusive of alcohol, with their Season Ticket Holder ID Card.

CHILDREN

Children two (2) years of age and older must have a ticket to enter Tropicana Field

It is highly recommended that parents with children take advantage of our Tag-a-Kid program at any Guest Services location. Children will be given wristbands to wear indicating section, row and seat number.

COLOR GUARD

Guests inquiring about serving as color guard prior to a game should submit a letter of interest and accolades, along with a photo of the guard presenting colors at an event to: Color Guard, Tropicana Field, One Tropicana Drive, St. Petersburg, FL 33705.

CONCESSIONS

A variety of concessions are offered in the first and third base food courts, as well as in portable stands throughout Tropicana Field. New for 2010, Season Ticket Holders are offered a 10 percent discount at concession stands (excluding portables, Outback and Carvel).

CREDIT CARDS

In addition to cash, the Rays accept payment by Visa, MasterCard or American Express credit and debit cards.

- D -

DAY-OF-GAME PRICING

Listed prices increase $3 each category beginning five hours prior to each respective game.

- E -

EJECTION/TRESPASS/DENIED ENTRY

The Rays reserve the right to deny entry, eject and trespass any individual from the stadium and stadium property for the following: fan interference, public intoxication, using offensive language, wearing garments with offensive language, disruptive, dangerous or obnoxious behavior, throwing objects, smoking inside the stadium, public indecency, nudity, urinating outside of the restrooms, entering restricted areas and violating laws, ordinances and facility policies.

ELEVATORS

Located at Gates 1, 2, 4, and 6. All elevators are staffed with an attendant on event days.

ESCALATORS

Located at Gates 1, 2, 3, 5 and 6 on 100, 200 and 300 Levels.

- F -

FAMILY FUN DAYS presented by the St. Petersburg Times

Hey kids! Sundays are for you! As part of the St. Petersburg Times Family Fun Days (every Sunday home game), the Rays feature a variety of kid-focused entertainment, including face painters, clowns, stilt-walkers, mascots, mimes, caricature artists, a puppet show and balloon artist inside the Rotunda (subject to change). Postgame, kids can run the bases or take part in a wiffle ball home run derby in left field. (See also Run the Bases and Wiffle Ball Home Run Derby.) Family Fun Days presented by the St. Petersburg Times also feature special ticket offers, starting at $22, that include a voucher for a hot dog, snack and Pepsi product.

FAN CLUBS

The Rays have three official fan clubs: Rays Rookies for kids 14 and under, Golden Rays for seniors 55 and older and Maddon's Maniacs for Rays fanatics. Membership includes tickets to select Rays home games, discounts, invitations to exclusive events and unique memorabilia. For more information, go to Rays Fan Clubs, head to the Gate 3 Clubhouse table during Rays home games or call 727-825-3112.

FAN INTERFERENCE

Fans are not to interfere with any ball in play or throw objects onto the field. Anyone doing so will be subject to ejection from the stadium. Anyone venturing on the playing field will be prosecuted to the fullest extent of the law.

FIRST AID

St. Anthony's Fan Care Clinic can be found between Gates 3 and 4 on the 100 Level (behind home plate). The clinic is staffed by St. Anthony's Health Care Medical Team.

FOOD POLICY

Patrons are permitted to bring food into Tropicana Field for individual consumption. Outside catering or food for consumption by groups larger than a single family are not permitted. All permissible food items must be wrapped, bagged or contained within a soft-sided container that shall not exceed 16" x 16" x 8". Sealed plastic water bottles no larger than one liter and children's single-serving juice boxes are permitted. Items not allowed are cans, thermoses, ice chests, glass containers or any other non-collapsible container or object deemed hazardous.

- G -

GATES

Prior to Monday - Thursday games, Gate 1 will open two hours before first pitch for access to Center Field Street (access to the seating bowl begins 90 minutes prior to first pitch). All other gates will open 90 minutes before game time. Prior to Friday - Sunday games, all gates will open two hours before first pitch.

Tropicana Field has seven gate entrances/exits numbered clockwise 1 - 7, beginning with Gate 1, which is also known as the Rotunda. Gates 1 - 6 are available to the public for entry. Gate 4 is the VIP, suite holder and accessible entrance. Season Ticket Holders can use exclusive entrances at Gates 1 and 3. All gates are wheelchair accessible.

GUEST CODE OF CONDUCT

The Tampa Bay Rays and Tropicana Field are committed to creating a safe, comfortable and enjoyable ballpark experience for our guests. Our staff is attentive to the quality of your environment and is always available. We ask that you assist us and play by the ground rules listed below to help ensure a family entertainment environment for all guests.

  • Avoid foul, abusive or obscene language or gestures.
  • Please drink responsibly. Consumption of alcohol by impaired, intoxicated or underage guests will be handled in a prompt and safe manner.
  • Clothing considered to be indecent, obscene, or offensive in nature and/or that detracts from our family-friendly atmosphere will not be tolerated.
  • Stay off of the playing field and/or any restricted area.
  • Please sit only in your ticketed seat and show your ticket when requested.
  • Smoke in designated smoking areas only.
  • Follow staff directions in case of emergency.
  • Please help us keep Tropicana Field clean by throwing your litter in the proper trash cans.

The Tampa Bay Rays appreciate that all fans observe our ground rules for guests. Please contact the nearest Fan Host staff member if, for any reason, another guest is interfering with your enjoyment of the game. You may also text 69050 for assistance. Please text "RAYS," your issue and location.

Guests who choose not to adhere to these ground rules may be in violation of stadium/city ordinances and are subject to intervention, which may lead to denied admission into the stadium, ejection from the stadium and/or arrest.

The Tampa Bay Rays/Tropicana Field Management reserves unto itself, and itself alone, the right to determine what is considered indecent, obscene or offensive, what is unruly or rowdy behavior, what constitutes a disturbance and what items may or may not be allowed into the stadium.

GUEST SERVICES

Located at Gates 1, 3, and 4. Guest Services is here for you! Let us know what questions you have and how we can help. Guest Services on the 300 Level is open during Gold, Platinum and Diamond games. Season Ticket Holders may also go to the Season Ticket Services table located on the 100 Level concourse behind section 108. The Season Ticket Services table is open through the 6th inning during every game.

GUESTS WITH ACCESSIBILITY NEEDS

Tropicana Field and its amenities were designed to provide an enjoyable experience for all guests within the guidelines of the Americans with Disabilities Act. Accessible parking is located in Lots 1, 6, and 7 (subject to availability). Accessible seating options are found throughout the stadium. See Tropicana Field's Interactive Map under the "Stadium Access" tab.

- H -

- I -

INSIDE PITCH

The Official Gameday Program of the Rays is free for all fans upon entry to Tropicana Field. Each issue features more than 60 colorful pages of fascinating stories, player profiles and kids' activities.

INTERACTIVE GAMES

Located on the 100 Level concourse in Right Field Street and Left Field Street.

  • LEFT FIELD STREET
    • 2k Sports Lounge - Play Major League Baseball 2K10 here! The only MLB-licensed game on all consoles. Open Daily, free.
    • Baseball Trivia Challenge - Step on stage, and take part in Tropicana Field's very own game show. Free.
    • Bright House Sports Network Rays Rookie of the Year - Get interviewed as the Rookie of the Year, and take home your own DVD copy. Also, be sure to enter your interview for the chance to win a fantasy broadcaster experience. Free to interview, $5 to take home a DVD.
    • Custom Jersey Shop - Buy a jersey in your size and get it personalized with your name or your favorite player's name and number. Prices vary.
    • Louisville Slugger Wood Shop - Since 1884, Louisville Slugger has put prime lumber in the hands of the game's greatest players. Now fans can purchase their very own Louisville Slugger with their name engraved on the bat.
    • Mountain Dew Extreme Zone - Take your cuts in the street ball batting cage and crush one as far as you can, $3, or chill out in the Mountain Dew Extreme Zone.
    • Topps Make Your Own Baseball Card - Get an authentic Topps baseball card with your name and picture on it, delivered in a protective sleeve, $5.
  • RIGHT FIELD STREET
    • Coaches Corner - Get your swing analyzed by a Rays Baseball Camp Coach for free; $5 to take home the DVD.
    • Raymond's Art Studio - Kids can create their own arts and crafts, including signs to root on the Rays. Free.
    • Raymond's Room - Fans can take a peek inside Raymond's living room, including a massive TV with blooper reels of Raymond's past hijinks. Free.
    • Rays Baseball Carnival - Try your hand at fun, challenging carnival games, including Tip-a-Jug, Ring Toss, and more. Simply purchase a scorecard for $5 from the redemption table and keep track of your high scores. Everyone's a winner and receives a prize! All proceeds from these games go toward the Rays Baseball Foundation. Open for Saturday and Sunday games.
    • Rookie Challenge - The Rookie Challenge features a video batting cage and a speed pitch machine. Open daily, $3 each.
    • St. Petersburg Times Press Box - Fans can create a personalized souvenir St. Petersburg Times front page for the cost of a newspaper, 50 cents daily, $1 on Sundays.

- J -

- K -

- L -

LOST AND FOUND

Guests may report or inquire about lost items during games at the nearest Guest Services location (Gates 1, 3 and 4). Guests may also call Tropicana Field at 727-825-3137 during normal business hours, Monday - Friday from 8:30 a.m. - 5:30 p.m., to report and describe any lost items and/or to schedule appointments to pick up items that have been found.

- M -

MEETING ROOMS

Meeting rooms are located on the Mezzanine Level along the left-field foul line. These rooms are available for small meetings or parties. Each room accommodates 24 people. Rooms can be joined to seat up to 100. Catering and AV equipment are available. Call 888-FAN-RAYS for more information.

- N -

NATIONAL ANTHEM

Guests inquiring about performing the National Anthem should submit a letter of interest and accolades, along with a DVD or CD to: Anthem Singers, Tropicana Field, One Tropicana Drive, St. Petersburg, FL 33705.

- O -

- P -

PAGING

Paging is only permitted in the event of an extreme emergency. Please refer those emergencies to Guest Services at Gate 1, 3 or 4.

PARKING AND TRANSPORTATION

The parking system at Tropicana Field offers more than 7,000 parking spaces on 12 lots spread around the facility. General parking will cost $10 per game for Bronze games, $15 per game for Silver and Gold games, and $20 per game for Platinum and Diamond games. Complimentary parking for all vehicles with four or more passengers will be available in Rays lots for all Bronze games and all Sunday games. There will be a limited number of complimentary parking spaces for vehicles with four or more passengers for all other games. (See also Complimentary Parking below.) Rays Season Ticket Holders may purchase discounted, reserved parking packages in Lot 2 or Lot 6, based on availability, by calling 888-FAN-RAYS. Lots open three hours before game time. Detailed parking maps are available on raysbaseball.com/parking.

  • Accessible Parking - Located in Lots 1, 6, and 7.
  • Baseball Looper Trolley - For select games, the trolley operates from 90 minutes before game time, throughout the game, until one hour after the game is over. The free baseball shuttle picks up passengers on Second Street mid-block between Central Avenue and First Avenue S. (under the Bank of America Tower's pedestrian bridge) and drops passengers off on 16th Street, across from Gate 4. The city-owned garage accessible on First Avenue S., just east of Second Street, is the designated shuttle parking facility and costs $5. Other parking is available in the immediate downtown area. A dedicated van will be available for guests with special needs. Routes may change with demand. To return to your car after the game, make sure you board the Baseball Looper Trolley at the same stop where you were dropped off. Please visit loopertrolley.com for up-to-date information.
  • Charter Buses - Buses may drop off passengers along 4th Avenue S. near Gate 3. Buses can park for free on 2nd Avenue S. between 9th and 10th Streets.
  • Complimentary Parking - Available for vehicles with four or more passengers for all Bronze games and all Sunday games (subject to availability). There will be a limited number of complimentary parking spaces for vehicles with four or more passengers for all other games.
  • Rays Season Ticket Holders will receive complimentary parking packages in Lot 1 with the purchase of two Avantair Home Plate Club Full Season Tickets, four Whitney Bank Club Full Season Tickets or four Fieldside Box Full Season Tickets. Complimentary reserved parking packages in Lot 2 or Lot 6 is available for each game with the purchase of two Whitney Bank Club or Fieldside Box Full Season Tickets or four Whitney Bank Club or Fieldside Box Weekday or Weekend plans.
  • Limousines - Limousines with four or more passengers can park for free for all Bronze and Sunday games. There will be a limited number of complimentary parking spaces for limousines with four or more passengers for all other games. If complimentary parking is not available or for limousines with fewer than four passengers, parking will be double the general parking rate for each game, ranging from $20 to $40. Limousines are allowed to drop-off and pick-up on Tropicana Drive outside of Gate 4 or along 4th Avenue S. near Gate 3, with parking accommodations in the limousine lot at the southwest corner of 16th Street and 5th Avenue S.
  • Prepaid Parking - Convenient prepaid parking is now available on a single-game basis in Lots 3 and 4, directly across the street from Tropicana Field. Prepaid parking is $15 for Bronze games, $20 for Silver and Gold games and $25 for Platinum and Diamond games. It can be purchased in advance of the game on raysbaseball.com/parking.
  • RVs/Campers/Large Vans - These vehicles will be offered complimentary parking with four or more passengers for all Bronze and Sunday games. There will be a limited number of complimentary parking spaces for limousines with four or more passengers for all other games. If complimentary parking is not available or for those vehicles with fewer than four passengers, parking will be double the general parking rate for each game, ranging from $20 to $40. Recreational Vehicles are not permitted to park overnight on Tropicana Field property. Upon arrival, accommodations can be made for these vehicles on a game-to-game basis; however, in general, they will need to park in the same location as buses on 2nd Avenue S. between 9th and 10th Streets. Telephone numbers of the nearest RV campgrounds can be obtained from any Guest Services location (Gates 1, 3 and 4).
  • Season Ticket Holder Reserved Parking - Rays Season Ticket Holders may purchase discounted parking packages that correspond with their Season Ticket plans in Lots 2 or 6, based on availability. Contact Season Ticket Services at 888-FAN-RAYS for pricing.
  • Taxis - Taxis can be called upon at any Guest Services location (Gates 1, 3 and 4). Drop-off and pick-up is on Tropicana Drive in front of Gate 4.
  • Tropicana Drive - Tropicana Drive is located in front of Gate 4. It is a one-way drive, with the entrance on 16th Street S. and the exit onto 4th Avenue S. The drive is reserved as a drop-off and pick-up point for limousines, cabs and fans with accessibility needs.

PEPSI FAN WALL OF FAME

Here's your chance to nominate the Rays all-time biggest fans and to give them a permanent spot in Rays history. To nominate a die-hard fan, go to Pepsi Fan Wall of Fame or pick up a nomination form at any Rays Guest Services location (Gates 1, 3 and 4). Inductees will receive recognition on the Wall of Fame at Tropicana Field, two tickets to a 2011 game, a commemorative plaque, an official "Wall of Famer" jersey and Rays/Pepsi merchandise. Nominations are due December 1, 2010.

PLAYER APPEARANCES

Organizations or persons requesting an appearance must submit a request in writing, preferably on letterhead, to: Player Appearances, Communications Department, One Tropicana Drive, St. Petersburg, FL 33705. Requests must be received with at least six weeks' notice. No faxes will be accepted.

PREGAME TIMELINE

Batting practice and infield are taken at the discretion of the team and are subject to change.

Access to the seating bowl opens one and one half hours prior to game time for all Monday - Thursday games and two hours prior to game time for all Friday - Sunday games.

12:10 First Pitch 4:10 First Pitch 
Home Batting Practice 9:40 a.m.Home Batting Practice 1:40 p.m.
Away Batting Practice 10:40 a.m.Away Batting Practice 2:40 p.m.
Home Infield 11:20 a.m.Home Infield 3:20 p.m.
Away Infield 11:30 a.m.Away Infield 3:30 p.m.
Grounds Crew 11:40 a.m.Grounds Crew 3:40 p.m.
 
1:10 First Pitch 6:10 First Pitch
Home Batting Practice 10:40 a.m.Home Batting Practice 3:40 p.m. 
Away Batting Practice 11:40 a.m.Away Batting Practice 4:40 p.m.
Home Infield 12:20 p.m.Home Infield 5:20 p.m.
Away Infield 12:30 p.m.Away Infield 5:30 p.m.
Grounds Crew 12:40 p.m.Grounds Crew 5:40 p.m.
 
1:40 First Pitch 7:10 First Pitch
Home Batting Practice 11:10 a.m.Home Batting Practice 4:40 p.m. 
Away Batting Practice 12:10 p.m.Away Batting Practice 5:40 p.m.
Home Infield 12:50 p.m.Home Infield 6:20 p.m.
Away Infield 1:00 p.m.Away Infield 6:30 p.m.
Grounds Crew 1:10 p.m.Grounds Crew 6:40 p.m.
 
3:10 First Pitch
Home Batting Practice 12:40 p.m.
Away Batting Practice 1:40 p.m.
Home Infield 2:20 p.m.
Away Infield 2:30 p.m.
Grounds Crew 2:40 p.m.

 

PROHIBITED ITEMS

The Tampa Bay Rays and Tropicana Field are committed to creating a safe, comfortable and enjoyable ballpark experience for our guests. Our staff is attentive to the quality of your environment and is always available. We ask that you assist us by observing the prohibited items listed below to help ensure a family entertainment environment for all our guests.

The following items are PROHIBITED in Tropicana Field:

  • Bags, purses, backpacks, coolers, containers of any kind in excess of 16" x 16" x 8"
  • Wrapped presents* or presents of any kind in excess of 16" x 16" x 8"
  • Hard containers or coolers of any kind, type or size
  • Helium balloons and beach balls
  • Bullhorns, airhorns, lasers
  • Weapons, fireworks
  • Cameras with lenses more than 12" in length
  • Electronic equipment that interferes with other fans' enjoyment of the game
  • Banners and flags with sticks, poles or items that can obstruct another fan's view
  • Clothing with obscene or offensive messages

*Please note that if you have a planned party that includes gifts, we advise either wrapping the gift item at Tropicana Field after it has been inspected or placing the unboxed gift item in a gift bag. Security staff will ask guests to open any wrapped items. If any of the prohibited items are discovered at our gates, security staff members will ask that you return these items to your vehicle or discard them. Prohibited items will not be stored at the gates or Guest Services.

- Q -

- R -

RADIO BROADCASTS

The flagship for the majority of games broadcast on the Rays Radio Network is 620 WDAE. Certain day games or weekend games that experience programming conflicts will be broadcast on 970 WFLA during the season (visit raysbaseball.com for details). Rays games can be heard on MLB.com and home games are available on XM Radio. Rays games in Spanish can be heard on Genesis 680 WGES in Tampa. To find a Rays Radio Network affiliate, please check raysbaseball.com/radio for a complete list of stations in your area.

RADIOS AND TVs

Radios and TVs are permitted inside the stadium. If any of these items interfere with a guest's enjoyment of the game, the devices must be turned off. The Rays flagship radio station is 620 WDAE, and can be received inside Tropicana Field. The Rays will also offer a simulcast of the games inside Tropicana Field on 1260 AM.

RAY TEAM

To inquire about the Rays Spirit Squad, the Ray Team, or request appearances and autographs call 727-825-3151 or e-mail rayteam@raysbaseball.com.

RAYMOND'S ACTIVITY BOOK presented by Busch Gardens

Raymond's Activity Book includes mazes, word scrambles, coloring pages, connect-the-dots, crossword puzzles and much more! At each Family Fun Day presented by the St. Petersburg Times (every Sunday home game), kids 14 and under can get their activity book stamped at 12 designated locations inside the stadium and receive a cool Rays prize when they collect them all. Raymond's Activity Book is free for all Rays Rookies members and can be picked up at The Clubhouse by Gate 3. All other fans can purchase Raymond's Activity Book at Gate 1 and 3 Guest Services locations (subject to change) for $1.

RAYS BASEBALL FOUNDATION

The Rays Baseball Foundation, the official charity of the Tampa Bay Rays, focuses primarily on youth and education programs in the Tampa Bay region that make a measurable difference in the community. Key contributors to the Foundation include Rays players, owners, and corporate sponsors. Fans can contribute to the Rays Baseball Foundation by participating in fundraisers held throughout the year.

Over the past two years, the Rays Baseball Foundation has invested over $1.2 million in the Tampa Bay community through grants, scholarships and programs. Flagship programs include the Field Renovation Program, which renovates youth baseball and softball fields, and a summer reading initiative called "Reading with the Rays." The reading program uses the magic of baseball to encourage kids to keep up their reading habits during the summer months.

RAYS TOUCH TANK presented by the Florida Aquarium

The Rays Touch Tank is located in Center Field Street at Gate 1. This experience is free to all fans attending home games. There is a limit of 50 people in the tank area at any time with each session 10 minutes in length. The Rays Touch Tank will close approximately two hours after the first pitch. Fans may purchase food to feed the rays, with proceeds going to The Florida Aquarium and the Rays Baseball Foundation.

RE-ENTRY

Tropicana Field maintains a no re-entry policy.

RESTROOMS

All restrooms have accessible accommodations.

  • Women's Restrooms
    • 100 (Main) Level: 101-103, 104-110, 107-109, 121-123, 122-124
    • 100 (Outfield) Level: 137-139, 140-144, 143-147, 148-150
    • 200 (Press) Level: 206-208, 207-209, 214-216, 215-217
    • 300 (Upper) Level: 300-308, 301, 307-309, 313-315, 314-316
    • tbt* Party Deck: 345-347
    • Mezzanine Level: Next to Suite 57, third base side, first base side next to Stair 11 (Gate 2)
    • Avantair Home Plate Club
    • Whitney Bank Club
  • Men's Restrooms:
    • 100 (Main) Level: 111-113, 112-114, 125-127, 126-128
    • 100 (Outfield) Level: 135-137, 136-138, 140-142, 145-147, 146-148, 149
    • 200 (Press) Level: 206-208, 207-209, 214-216, 215-217
    • 300 (Upper) Level: 301-303, 309-311, 310-312, 315-317, 316-318
    • tbt* Party Deck: 345-347
    • Mezzanine Level: Next to Suite 57, third base side, first base side, next to Stair 11 (Gate 2)
    • Avantair Home Plate Club
    • Whitney Bank Club
  • Family Restrooms:
    • 100 (Main) Level: 102-104, 116-118, 119-121
    • Mezzanine Level: Next to Meeting Room No. 1 on third base line
    • 300 (Upper) Level: 310-312, 309-311, 347
  • Baby Changing Stations:
    • Located in men's and women's restrooms throughout the stadium.

RUN THE BASES presented by Majestic Athletic

After each Family Fun Day presented by the St. Petersburg Times (every Sunday home game), the Rays invite all fans 14 and under to run the bases. All kids who wish to participate should gather in the first base food court at the conclusion of the game.

- S -

SCOREBOARD MESSAGES

Fans who wish to send a special message to someone at a Rays game on Rays Vision should go to Scoreboard Messages for all available options. You may also stop by any Guest Services location (Gates 1, 3 and 4) or call 727-825-3151 for more information.

SEAT NUMBERS

Even-numbered sections are on the first base/right field side of Tropicana Field's seating bowl.
Odd-numbered sections are on the third base/left field side of Tropicana Field's seating bowl.
When sitting in your seats and looking at the field, seat No. 1 is to the left in all sections.

SMOKING AREAS

Tropicana Field is a smoke-free facility. Smoking is prohibited anywhere inside Tropicana Field. Guests are permitted to smoke inside the fenced areas outside the building at Gates 2, 3, 5, 6, and 7; or outside on the ramps at Gates 2, 3, 5 and 6.

SOLICITATION/LITERATURE

The solicitation of contributions and the distribution of literature on property inside or outside the building are prohibited.

SPRING TRAINING

During spring training, the Rays play at the fully renovated Charlotte Sports Park in Charlotte County, FL. Tickets for games at Charlotte Sports Park can be purchased at the Tropicana Field Box Office, Charlotte Sports Park Box Office, Tampa Pro Shop, all Ticketmaster locations, via Ticketmaster phone and online at raysbaseball.com or raysbeisbol.com. Tickets may also be purchased by calling 727-898-RAYS or (813) 282-RAYS. For more information, and to view the Rays Grapefruit League schedule, visit raysbaseball.com/springtraining.

Charlotte Sports Park
2300 El Jobean Road
Port Charlotte, FL 33948
raysbaseball.com/springtraining
Phone: 941-206-HITS (4487)

STROLLERS

Strollers are permitted inside Tropicana Field, provided they can be stored beneath a seat during the game. Strollers must be small enough to keep out of walkways and aisles. If the stroller cannot fit beneath the seat or if it is a non-folding type, it must be checked at a Guest Services location (Gates 1, 3 and 4). Tampa Bay Rays are not responsible for lost or damaged strollers. Strollers are prohibited on all escalators.

SUMMER CONCERT SERIES presented by Hess Express

The Rays Summer Concert Series presented by Hess Express as part of Rays Saturday Nights presented by Bright House Sports Network offers Rays fans a series of concerts after weekend games, featuring a variety of popular artists. Everyone with a ticket to the game may stay for the concert. Limited field access is available to Season Ticket Holders with wristbands.

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TAMPA PRO SHOP & TICKET OUTLET

Visit the Rays Tampa Pro Shop & Ticket Outlet at 400 N. Tampa Street in Downtown Tampa to purchase tickets and merchandise. Hours are Monday - Friday, 10 a.m. - 5 p.m. (open until 6 p.m. on home game dates); every Saturday year round, 10 a.m. - 3 p.m. In the event of postseason participation, hours are extended. Please call 813-228-7157 with any questions.

Rays Season Ticket Holders receive a 10 percent discount on merchandise with their Season Ticket Holder ID card.

TEAM STORE

The Team Store is located in Center Field Street near Gate 1 and is open during Rays home games and special public events. Before Monday - Saturday game days, the Team Store opens at 2 p.m. and remains open until approximately 30 minutes after the end of the game. On Sunday and afternoon game days, the store will open when gates open. Novelty kiosks are open throughout the stadium during all home games. Please contact the Tropicana Field Team Store at 727-825-3429 for up-to-date information on non-game day hours.

Rays Season Ticket Holders receive a 10 percent discount at the Team Store on regularly priced merchandise with their Season Ticket Holder ID Card. Discount not valid on collectibles.

TED WILLIAMS MUSEUM & HITTERS HALL OF FAME

Visit the Hitters Hall of Fame to see many of baseball's greatest players, past and present. The collection houses the greats of baseball history, including Babe Ruth, Joe DiMaggio, Willie Mays and Ted Williams, "the greatest hitter who ever lived." See baseball's best come to life in the "Hitter's Theatre" and view unique collections with tributes to Japanese baseball, the Negro League, the All-American Girls Professional Baseball League, and a new tribute to Jewish Major Leaguers and their impact on baseball, featuring Hall of Famers Sandy Koufax and Hank Greenberg.

TELEVISION BROADCASTS

The Rays will broadcast 150 games on either Sun Sports or FOX Sports Florida. See the Rays Broadcast Schedule for the latest Rays Baseball TV schedule information.

TEXTING

Keep Tropicana Field fan friendly! If you need assistance or have fan conduct concerns, please text "RAYS," your issue and location to 69050.

TICKETS TO AWAY GAMES

Major League Baseball teams, including the Rays, do not handle public sale of tickets for road games. You may contact the host team directly for tickets or visit mlb.com.

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UMBRELLAS

Umbrellas are permitted inside the stadium. Once inside, the umbrella must be placed under your seat.

UNAUTHORIZED TRANSMISSION

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any baseball game (including pregame or postgame activities) or other events conducted at Tropicana Field unless expressly authorized by the Tampa Bay Rays.

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WATER FOUNTAINS

Drinking fountains are conveniently located throughout the stadium, typically near the restrooms. See Restrooms.

WHEELCHAIR TRANSPORTS

Wheelchair transports are provided by St. Anthony's Event Health Care Medical Team. Wheelchair assistance is provided from the gate to your seat and back to the gate at the end of the game. For ease of ingress and egress, it is recommended that those requiring wheelchair access are dropped off on Tropicana Drive and enter through Gates 4 or 5. Wheelchair transporters are not allowed to leave Tropicana Field to pick-up or deliver patrons outside of the gates. Wheelchairs are not available for rent or borrow for any portion of the game. Wheelchair transports are available on a first-come, first-served basis only.

Guests are asked to be patient when requesting assistance to leave the facility. If a guest intends to leave after the 8th inning, that guest will be picked up in the order in which he or she was dropped off. If a guest did not use the wheelchair transport service upon arrival, he or she will be added to the end of the list when leaving.

WHITNEY BANK CLUB

The Whitney Bank Club is located on the Mezzanine Level of Tropicana Field, just below the suites. Here you can watch the game live from the first base line or from any of the dozens of flat screen televisions. Premium benefits for Whitney Bank Club Season Ticket Holders include an exclusive, all-inclusive buffet, unlimited bar service (beer, wine and soda are complimentary), private restrooms, complimentary parking and a premium priority number for relocations. Group discounts are available in the Whitney Bank Club for 10 or more people. Call 888-FAN-RAYS for additional information.

WHITNEY BANK CLUB 105

Whitney Bank Club 105 not only provides padded seating near home plate, but also offers full access to the Whitney Bank Club - including the all-inclusive buffet and complimentary beer and wine. Fans seated in Whitney Bank Club 105 will also receive complimentary peanuts, popcorn, pretzels and domestic draft beer, wine and Pepsi products adjacent to the seating area.

WIFFLE BALL HOME RUN DERBY

After each Family Fun Day presented by the St. Petersburg Times (every Sunday home game), kids 14 and under can participate in a Wiffle Ball Home Run Derby. Line up at the left field doors near Section 141 to participate. Each kid receives three pitches to hit a home run over the outfield wall.

WILL CALL/THIRD PARTY WILL CALL

Tickets left at Will Call by personal contacts or purchased through your Services representative or the Rays Sales Department may only be picked up at Gate 4, starting two hours before game time.

Accepting third-party Will Call is at the discretion of the Tampa Bay Rays and may be discontinued at any time, such as during the postseason.

Single-game tickets purchased through Ticketmaster by phone or internet may be picked up at Will Call at the Box Office windows at Gates 1 and 4.

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