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A-Z Guide

Looking for specific details on how things work at Kauffman Stadium? Our A-to-Z Guide can answer your questions!

  • A

    Address & Phone Numbers
    Kansas City Royals
    P.O. Box 419969
    Kansas City, MO 64141-6969
    or
    Kansas City Royals
    One Royal Way
    Kansas City, MO 64129
     
    General Toll Free Phone Number/Tickets: 1-800-6ROYALS (676-9257)
    Guest Services: 816-504-4040, Option 5
    Lost and Found: 816-504-4204 during normal business hours, Monday - Friday, 9am - 5pm. Please call Guest Services Office phone numbers (816-504-4210 or 816-504-4211) during game-day hours for inquiries or assistance.
    Alcohol Policy

    Kauffman Stadium guests are encouraged to drink responsibly. Guest must be 21 years of age or older to purchase and consume alcohol. Proper identification is necessary to purchase any alcoholic beverages. Each guest is limited to 2 alcoholic beverages per transaction. All alcohol sales will conclude in the end of the 7th inning at all general concourse concession stands while alcohol sales in all premium areas (including the Rivals Sports Bar and Craft & Draft Room) will conclude at the end of the game. Stadium Management reserves the right to discontinue sales at any time. Guests will not be allowed to bring alcohol into or out of Kauffman Stadium. Guests will not be permitted to enter the stadium if they appear intoxicated. Drunk and disorderly behavior, or violation of any alcohol policy will result in ejection from the stadium without refund.

    ATMs

    Cash dispensing machines are available on Plaza level at sections 221 & 234, and in the Outfield Experience behind CrownVision. An ATM is also located on the view level inside the home plate team store. Service is provided by Commerce Bank.

    Royals Authentics Store

    The Royals Authentics store is located on the third base side of the Kia Diamond Club on the Plaza/Field Level of Kauffman Stadium near section 225. The store offers guests the opportunity to purchase exclusive one-of-a-kind memorabilia during a visit to the ballpark. Royals Authentics features a wide selection of Major League Baseball authenticated items, including game-used bats, baseballs, bases, jerseys, batting gloves and more! In addition, Royals Authentics carries collectibles autographed by current and past Royals players. All autographs are authenticated by MLB. Kauffman Stadium chairs and other unique items are also available for purchase. A portion of all proceeds will benefit Royals Charities to support children, education, youth baseball and military efforts in and around the Kansas City area. Guests may visit the Royals Authentics store when gates are open to Kauffman Stadium until the end of the game or purchase items at any time via their online shop (www.royals.com/authentics), online auction page (www.royals.com/auction) or by sending an email to royalsauthentics@royals.com.

    Autograph Areas

    To assure the safety of our guests, players, and staff, the Kansas City Royals have designated 3 areas for autograph seekers: (1) Gate D Truck Gate for Visiting Team Bus, (2) the ramp behind Player Parking for Royals Players and (3) outside the Gate C lobby behind the designated barricades.

    • Please refer to the map below that designates these three areas with an "X":

      autograph areas map

    Rules to follow:

    • No running in the parking lots
    • Please stay behind the barricades in the designated areas
    • Please do not leave personal items unattended

    Thank you for your cooperation in helping the Kansas City Royals have a safe environment for all of our guests.

    Automotive Assistance

    Guests are encouraged to contact their vehicle service provider as the Royals permit guests to do. For additional assistance, please seek out your nearest parking representative or visit the Plaza Level guest services office behind home plate.

  • B

    Baby Changing Areas

    Baby-changing tables are available in all restrooms of Kauffman Stadium.

    BAGS

    Bags that exceed a maximum size of 16x16x8 and hard-sided coolers are not allowed into the stadium.

    BANNERS & SIGNS

    Banners may be displayed in the stadium provided the banner/sign does not block the view of others, interfere with the game, contain advertising of any form, present a safety hazard, or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature that alters the facility in any manner or covers any existing stadium signs. Poles and sticks four feet or shorter are permitted only…The Royals reserve the right to remove any banner.

    BASEBALL BATS

    Guests are not permitted to have baseball bats inside Kauffman Stadium. Guests who bring bats to the gates must return them to their cars. Guests who receive bats from players must check them in at any Guest Services office. When available, broken bats may be purchased at stadium novelty stores or the Authentics Shop.

    BATS CROWN SEATS

    Guests wanting to purchase seats in the BATS Crown Club, may call the Kansas City Royals Sales Department at 816-504-4040, option 2. In addition to some of the closest seating in all of MLB, BATS Crown Club season ticket holders enjoy a number of benefits including premium buffet, and in-seat service. BATS Crown Club ticket holders may enter Gate C (Premium Entrance) and utilize the KIA Diamond Club lobby elevators down to Level 1.

    BATTING PRACTICE

    Normally, the Royals conduct batting practice from 4:50 p.m. to 5:45 p.m. while visiting teams hit from 5:45 p.m. to 6:30 p.m. for a 7:10 p.m. game. The Royals take BP from 3:50 p.m. to 4:45 p.m. and visiting teams from 4:45 p.m. to 5:30 p.m. for a 6:10 p.m. game. The Royals hit from 10:50 a.m. to 11:45 a.m. and visiting teams hit from 11:45 a.m. to 12:30 p.m. for a 1:10 p.m. game. Batting practice times are subject to change or cancellation.

    BICYCLES

    Guests who wish to bike to the ballpark may lock bikes up on the media fence in Lot B near designated signage. Parking fees are waived for those who bike to Kauffman Stadium.

    BIRTHDAY PARTIES

    Celebrate your birthday in style. Have your next birthday at the ballpark by reserving a pre-game party area in the Outfield Experience and then enjoy the game from great seats. Bring your family and friends for a birthday experience you will never forget! For more information and to reserve your birthday party today, please contact the Kansas City Royals Group Sales Department at (816) 504-4040, option 4, or email groupsales@royals.com.

    BLUE CREW

    You can now register for a 2015 Blue Crew membership at royals.com/bluecrew! Guests may also visit Ticket Office C during normal business hours or Guest Services during game hours to purchase your Blue Crew membership.

    BREAST FEEDING ROOM

    A breast-feeding room is located on the Plaza level behind home plate next to First Aid.

    BUS TRANSPORTATION

    The KCATA via the Metro's 47-Broadway will provide service along Blue Ridge Cutoff and to Blue Ridge Crossing until 11 p.m. on weekdays and Saturdays. The extended hours will allow guests to travel to the Truman Sports Complex for Kansas City Royals night games. 47-Broadway offers service to downtown Kansas City, Mo., midtown neighborhoods, Country Club Plaza, east side neighborhoods, Truman Sports Complex and Blue Ridge Crossing.

    *The Kansas City Royals are not affiliated with the KCATA or responsible for transportation issues. For up to date information on bus services, visit kcata.org.

  • C

    CABS

    Cabs are available on Lancer Lane between Gates A and B and also on Red Coat Drive between Gates D and E after games conclude on a first-come first-serve basis. Guests may go to Guest Services to order a cab as well.

    CAMERAS/VIDEO EQUIPMENT

    Still and hand-held video cameras are welcome into the stadium, but tripods cannot be set up or block the view of other guests. Monopods are permitted into the ballpark. Camera lenses 12 inches or smaller are permitted into the ballpark. Flash photography and video production is strictly prohibited.

    CATERING

    Looking for a unique place to host a wedding, meeting, reunion or corporate event? The newly remodeled Kauffman Stadium is the perfect place for any of these. For more information please contact Melyssa Blanchett, the Director of Sales & Hospitality at 816-504-4057.

    CHILD ADMISSION

    Children 32 inches in height and under do not require a ticket to enter Kauffman Stadium for Kansas City Royals games. However, they must sit on the lap of an accompanying adult. Fold-up strollers must be stored under your seat or may be checked into any Guest Services office. Guests are encouraged to leave non-folding strollers in the car. Please be aware of those seated around you.

    CHILD ID BRACELETS

    Child ID Bracelets are available in the Guest Service Office located behind home plate on the Plaza and View Level. Child ID Bracelets will be printed with the seat location and contact phone number of their party in case the child is separated.

    COSTUMES

    Guests are permitted to wear costumes, but the costume may not conceal any part of their face while walking the stadium. Guests will be allowed to wear masks while in their seats as long as they are not creating a distraction for other fans. The Royals reserve the right to ask anyone to remove their mask due to ballpark security measures.

    COURTESY GOLF CARTS

    The guest assistance shuttles will operate for each of the Royals 81 home games, shuttling guests with disabilities or needing physical assistance from the Truman Sports Complex parking lots to the Kauffman Stadium gates. Prior to and during the game, Guest Ambassadors provide shuttle service from for guests from the parking lots. Please let your nearest parking attendant know if you are in need of golf cart assistance or guests may call the Game-day Assistance Phone Line (816-504-4040, option #5) as well once parked. After the event, cart shuttles pick up guests requiring assistance from at all Gates (A, B, C, D, and E) to the parking lots. All cart shuttles will drop off on the perimeter of the parking lots. Disabled courtesy cart pick up locations are available at all Gates and will transport handicapped guests to their vehicles. Please feel free to visit any Guest Services office for additional assistance or questions.

    CRAFT & DRAFT

    Enjoy dinner with friends or drinks at the bar in an open air climate controlled environment while watching all of the action on the field. Located on the Loge Level of The K along the third base line near section 301, Craft & Draft is accessible via the plaza level elevators or escalators and is open to all guests on a first come first serve basis. Craft & Draft features a selection of over 20 beers on tap and another 50 bottled beers. Craft and Draft will be home to a new quick fire artisan pizzeria as well as offer an elevated a la carte menu with a fresh approach to pub fare.

    CREDIT CARDS

    Visa, MasterCard, Discover, and American Express credit cards are accepted for ticket orders placed on the Royals Charge Card Line (1-800-6-ROYALS), at the Stadium Advance/Future Ticket Windows, Stadium Ticket Booths, and online.

  • D

    DISABLED GUEST SERVICES

    For your convenience, there are ample reserved parking spaces available for disabled guests with properly licensed or tagged vehicles. In addition, please see our "Courtesy Golf Carts" information for shuttle assistance. There is also a designated entrance at each gate for easy access into Kauffman Stadium. All restrooms are accessible throughout the stadium. Elevators are located near the escalators on both the first and third base side and in the Kia Diamond Club Lobby. Reserved seat locations for wheelchairs with one companion are available on every level. Should a guest need assistance in reaching their seat, transportation wheelchairs are available at all Gates (A, B, C, D & E). Wheelchairs must be returned once the disabled guest has reached his or her seat to assist other guests.

    To purchase seats in Accessible Seating sections, click on the Purchase Ticketslink in the schedule for the game you would like to attend when single-game tickets become available. On the bottom of the purchase page, there is a link titled "Click Here for Accessible Seating Requests".

    Arrangements for the wheelchair seating areas may be made in advance by calling the Royals Charge Card Line at 1-800-6-ROYALS (676-9257) and are subject to ticket availability. These seats are sold on a first-come, first-served basis. Accessible ticket windows are available day of game at all gates.

    For more information or advance assistance, please contact the Guest Experience Department at guestservice@royals.com or 816-504-4204. Guests may also visit any Guest Services office during the game for assistance.

    DESIGNATED DRIVER PROGRAM

    Registrants for the Budweiser Designated Good Sport Program must be 21 years of age or older and have a valid Drivers License. In return for promising responsibility for the safe and sober transportation of their group from the Stadium, all participants' names will be entered into a drawing and the winner's name will be displayed/announced on the CrownVision video board. To register, visit the Good Sport's (red) kiosk on the Plaza Level across from the Rivals Sports Bar main entrance. The winner can pick up his/her prize at Guest Services located on the Plaza Level behind the Kia Diamond Club Lobby. The office is available at gate opening and closes approximately 15 minutes after game ending.

    DIRECTIONS
    Physical address:
    One Royal Way
    Kansas City, MO 64129
    DONATION REQUESTS

    Nonprofit organizations seeking support for an upcoming event or program should complete the Donation Request Form on royals.com/donationrequest for ticket vouchers to a home game. The form can take four to six weeks to process so please plan accordingly. Organizations located within the Royals drawing area are eligible to apply (Arkansas, Iowa, Kansas, Missouri, Nebraska, and Oklahoma).

    DONATIONS TO ROYALS CHARITIES

    Royals Charities strives to support children, education, youth baseball/softball, and military in and around the Kansas City area. Under the leadership of the Glass family, Royals Charities has donated more than $9 million dollars in grants since its inception. Because of fan support, Royals Charities donated $1.2 million to Kansas City area nonprofit organizations in 2014. To help support these initiatives, please consider making a donation at royals.com/donate.

    DUGOUT SUITES

    The Dugout Suites offer a vantage point to the game that is like no other. Located next to the Royals and visiting team dugouts, these suites are a spectacular setting for any event. Each suite can host from 20-35 guests. Suites can be combined to expand your party for up to 70 guests. To check availability and to reserve your suite, please contact the Kansas City Royals Group Sales Department at (816) 504-4040, option 4 or email: groupsales@royals.com. Enter Gate B for Dugout Suites A & B and Gate D for Dugout Suites C & D.

  • E

    ELEVATORS

    Elevators are located near the escalators on both the first and third base side and in the Kia Diamond Club Lobby. Kia Diamond Club Lobby elevators are designated for guests with tickets for the Crown Club, Kia Diamond Club, Loge and Triple Crown Suites, and are accessible for any handicapped guests. In the event of an emergency evacuation of the stadium or during inclement weather, elevators will be used for handicapped guests only.

    EMPLOYMENT

    All open positions are located under "Job Opportunities" on royals.com. We do not accept applications for unopened positions.

    ESCALATORS

    There is one escalator located behind home plate on the Plaza Level, and there are escalators located next to the spiral ramps on both the first and third base side. All escalators go to the plaza, loge and view levels. The escalators will not be operated during an emergency evacuation of the stadium or during inclement weather. Guests who have difficulty walking should use the elevators.

    EVENT BOOKING

    There's more than just baseball at Kauffman Stadium. Nearly every area of the ballpark is available for private events, and our event staff will see to it that every detail is customized to your needs. Whether you are planning an intimate dinner for two at home plate, a wedding reception for 400 or a corporate retreat for 2,000, - the Royals staff will provide world-class service for an extraordinary experience. Please contact our Division Manager - Premium Services at KauffmanCatering@aramark.com.

    EXIT AND RE-ENTRY

    To help ensure everyone's safety, the Kansas City Royals have a no re-entry policy at the ballpark. Guests will be allowed to exit and re-enter the stadium through the Truck Gate adjacent to Gate D in the event an emergency is encountered while attending any event at the stadium or with a valid excuse approved by Stadium Management. Guests must visit the plaza level Guest Services Office behind home plate for approval and to redeem their re-entry wristband. The Truck Gate is located behind section 234 on the plaza level just near Gate D. All guests should remember to have his or her game ticket punched by a Royals associate at the Truck Gate (D) along with the approved re-entry wristband to re-enter the stadium.

  • F

    FAMILY FUNDAY SUNDAY

    Each Sunday home game there will be entertainment and activities in the Outfield Experience around the stage, as well as a pre-game player autograph signing atop the Royals dugout.

    FAN MAIL/E-MAIL

    Letters to all Royals players should be addressed to the individual player and mailed to: Kansas City Royals Baseball Club, Fan Mail, P.O. Box 419969, Kansas City, MO 64141-6969. If a response is desired, please enclose a self-addressed, stamped envelope. We cannot guarantee the items will be answered or returned. Royals players and coaches do not have e-mail.

    Mail your requests directly to:
    (Player's Name)
    c/o Kansas City Royals
    P.O. Box 419969
    Kansas City, MO 64141
    FIREWORKS

    See Summer Fireworks.

    FIRST AID provided by The University of Kansas Hospital

    The main First Aid office is located on Plaza Level behind the Kia Diamond Club Lobby near home plate. There is a satellite First Aid office located on Hy-Vee View Level behind home plate at section 420. Guests needing immediate assistance should seek out their nearest Royals event staff associate.

    FIRST GAME & SPECIAL OCCASION CERTIFICATES

    First Royals game? Celebrating your special moment with us? Visit either of the Guest Services offices to receive an official certificate to celebrate your first Royals game or Special Occasion! The main Guest Services office is located on Plaza Level behind the Kia Diamond Club Lobby, and the satellite office is located on View Level behind home plate at section 420. You may also download a First Game certificate here.

    FIRST PITCH

    First pitch opportunities are reserved for corporate sponsors, dignitaries or Royals Charities. Another common way for individuals to earn a chance to throw out a first pitch is through purchasing group tickets. Groups of 1,500 or more are provided with an opportunity to have a representative from the group throw out a first pitch (subject to availability). For information on bringing a group to the game, please contact the Group Sales Department at 816.504.4040, option 4 or email: groupsales@royals.com.

    FOOD AND DRINK

    To ensure the safety and enjoyment of all guests at the ballpark, large bags, hard-sided coolers, alcoholic beverages or other liquid containers are not permitted. Guests may bring food and water bottles into the stadium, provided the water is in a plastic 1-liter or smaller sealed/unopened plastic bottle (one per person) and the food is packaged in soft-sided containers that do not exceed the maximum size of 16x16x8 inches. Purses and diaper bags (accompanying guests) will be permitted, provided they do not exceed the maximum size.

    FOUL BALLS

    Guests are permitted to keep foul balls. However, guests must not enter the playing area or lean over the rails to retrieve baseballs.

    FOUNTAIN SEATS

    The Fountain Seats are located in left-center field (Sections 201,202, 203).

    FUN RUN

    Following each Sunday afternoon home game, field conditions permitting, all kids 14 and under can run once around the bases on the field. A parent or guardian should escort young children. Guests should line up on the top of the First Base Gate D spiral ramp at the conclusion of the game. Guests should ask their nearest event staff employee for additional information or assistance.

    FUNDRAISING OPPORTUNITIES

    Groups may participate in fundraisers by working in the concession stands or with event staff during Royals games. Generally volunteers are only used as event staff for weekday, day games only. For event staff, please contact our Event Operations Department at janel.skeen@royals.com. For concession stands, please contact Aramark, our concessionaire, at 816.920.8205.

    FUTURE GAME TICKET WINDOW

    Future game tickets are available during games at the Future Game Ticket Window, which is located on Plaza Level behind the Kia Diamond Club. The window is open until 30 minutes after the last out of the game.

  • G

    GAME-DAY ASSISTANCE PHONE LINE/TEXTING PROGRAM

    As an effort to increase our guest service on game days, the Royals offer a game-day assistance phone line which is 816-504-4040 (Select Option 5). Guests are able to call to ask game day questions and communicate any assistance needed to ensure a great experience (parking, disabled assistance, etc.) during the following times to our Ticket Services Representatives and Game-day Receptionist:

    • Monday - Friday: 9:00am until 30 minutes after the game is complete
    • Saturday: 3 hours prior to first pitch until 30 minutes after the game is complete (i.e.: 10 a.m. for 1:10 p.m. game, 3 p.m. for 6:10 p.m. game)
    • Sunday: 3 hours prior to first pitch until 30 minutes after the game is complete (i.e.: 10 a.m. for 1:10 p.m. game)
    • Starting times may be adjusted by the Guest Experience Department to start earlier when large capacity or close to sell-out crowds are anticipated as an effort to communicate ticket availability for our guests inquiring.
    • In addition, guests are encouraged to utilize our text assistance program during games by first texting "ASSIST" with Location and Issue to 42682 for assistance or to report unruly behavior. A Guest Services Representative will be made available to assist the guest in a response to the text.
    GATES OPEN

    Friday - Sunday Games: All gates will open 1.5 hours prior to game time. Gate C opens 2 hours prior to Crown Club ticket holders (Sections 1 - 6) only.

    Monday - Thursday Games: Gates A & E in the Outfield Experience will open 1.5 hours prior to game time. All remaining gates (Gates B, C & D) will open 1 hour prior to game time. Gate C opens 2 hours prior to Crown Club ticket holders (Sections 1 - 6) only.

    Giveaway Games: All gates will open 1.5 hours prior to game time. Gate C opens 2 hours prior to Crown Club ticket holders (Sections 1 - 6) only.

    Special Gates: Opening Day - 1:00 p.m.

    June 19: All Gates 5:00 p.m.

    GIVEAWAYS

    Promotional items or "Giveaways," are available on selected game dates to guests with a valid, paid ticket on a first-come, first-serve basis. Guests must be in attendance at a game to receive a promotional item.

    GRANTS

    Royals Charities strives to support children, education, youth baseball/softball, and military in and around the Kansas City area. Under the leadership of the Glass family, Royals Charities has donated more than $9 million dollars in grants since its inception. Because of fan support, Royals Charities donated $1.2 million to Kansas City area nonprofit organizations in 2014. To learn more about applying for a Royals Charities grant, please visit royals.com/grants.

    GREEN TEAM

    The Royals Green Team is helping keep Kansas City clean! The Royals invite groups of 20-40 volunteers collect recyclables during a home game and promote environmental awareness. Volunteers receive free t-shirts, tickets and are recognized during the game.

    GROUP TICKET SALES

    Enjoy the very best of what the ballpark has to offer by bringing your company, school, club, sports team, church or non-profit organization to the ballpark and create memories that will last a lifetime. For more information on Group Tickets or any Suite or Party facility contact the Kansas City Royals Group Sales Department at (816) 504-4040, option 4, or email: groupsales@royals.com.

    GUEST FEEDBACK

    Your feedback is very important to us as it is our goal that all Royals fans and guests have a great experience while visiting Kauffman Stadium. Guests are encouraged to email guestservice@royals.com or call 816-504-4214 to share their feedback.

    GUEST SERVICES

    You are welcome to address questions or concerns before or during the game in Guest Services. The main office is located on Plaza Level behind the Kia Diamond Club Lobby, and the satellite office is located on Hy-Vee View Level behind home plate at section 420. The office is available from the time the gates open until approximately 15 minutes after the game ends.

  • H

    HALL OF FAME PRESENTED BY COMMERCE BANK

    Visit the Royals Hall of Fame, presented by Commerce Bank, located inside Gate A on the left-field Plaza Level concourse. Stop by and learn the history of the Royals and professional baseball in Kansas City. Guests can see the Royals' 1985 World Series Championship trophy, 2014 American League Championship trophy and other artifacts from Cy Young Awards to Frank White's eight Gold Gloves and George Brett's 3,000th hit bat and baseball.

    HANDOUTS

    Handouts in the parking lot are not permitted at any time. Additionally, selling or reselling of items is also not permitted in the parking lot.

  • K

    KCREW

    The KCrew is a fun and energetic bunch dedicated to enhancing every Royals fan's game day experience. From tossing T-shirts into the stands to interacting and entertaining Royals fans of all ages, the KCrew is a group of true blue Royals baseball fans with a passion for the game! Visit royals.com/kcrew for more information.

    KAUFFMAN STADIUM EVENT BOOKING

    See Event Booking.

    KAUFFMAN STADIUM TOURS

    Get a behind the scenes look at Kauffman Stadium. Click on the link below for more information on dates and tour details:

  • L

    LANCERS

    The Royal Lancers are an organized group of business and civic leaders, and loyal Royals supporters that volunteer to assist the club's season ticket and group sales efforts.

    THE LITTLE K

    See Outfield Experience.

    Lost Children and Guests

    Children who are separated from their family or friends may be escorted by a stadium staff member to one of the Guest Services offices, located on Plaza Level behind the Kia Diamond Club Lobby, or on View Level behind home plate at section 420. All children are encouraged to visit Guest Services for a Child ID Bracelet when they first arrive.

    LOST AND FOUND

    During a game, you may inquire about lost and found items in one of the Guest Services offices, located on Plaza Level behind the Kia Diamond Club Lobby, or on View Level behind home plate at section 420. To inquire about lost or found items after a game, please call 816-504-4204 from 9 a.m. to 5 p.m. Monday through Friday.

  • M

    MEDIA GUIDES

    See Publications.

    MINOR LEAGUE AFFILIATES

    Check out the list of Royals Minor League affiliates as well as team contact information, schedules, statistics and rosters.

  • O

    OUTFIELD EXPERIENCE

    The Outfield Experience consists of the Blue KC Little K, Game Lounge, Sluggerrr's Mini Golf at The K, Pitching Mound, Batting Challenge, Blue Cross Blue Shield of Kansas City Base Run and the Carousel. It is also the location of the Royals Hall of Fame presented by Commerce Bank, Rivals Sports Bar, .360 Bullpen Bar at Rivals, Budweiser Patio, New Era Cap Store, the Ladies Boutique and Kids Team Store, Belfonte's Ice Cream, the Miller Lite Fountain Bar, Sweet Baby Ray's BBQ Pit, Sonic Slam Section, Pepsi Party Porch, Boulevard Grill, Blue Moose Sausage Emporium, the Kansas City Power & Light Charging Station and the FOX Sports Kansas City Broadcast booth.

  • P

    Pay Phones

    Kauffman Stadium does not have any pay phones available to guests. However, guests can request the assistance of the Guest Services Office staff to make a phone call if necessary. Guest Services offices are located on Plaza Level behind the Kia Diamond Club Lobby, or on View Level behind home plate at section 420.

    PAGING SERVICES

    Paging is available for extreme medical emergency situations only. Should an emergency exist, please contact a Royals associate or go to Guest Services, on Plaza Level behind the Kia Diamond Club Lobby, or on View Level behind home plate at section 420.

    PARKING

    Parking spaces are available for vehicles and buses. The Truman Sports Complex provides spaces reserved for vehicles displaying disabled permits or tags. The complex exceeds in the number of disabled parking spaces required by the ADA. An over-sized vehicle is any vehicle that takes up more than one parking space. In case of a rainout, parking is refundable and season ticket holders receive a new parking pass. For the latest information on parking and directions, please click the more info link below.

    PETS

    Pets are not permitted inside Kauffman Stadium. However, service dogs (guide dogs for persons with disabilities) are permitted in the stadium.

    PLAYERS - CONTACTING

    See Fan Mail/E-mail.

    PROMOTIONAL ITEMS

    See Giveaways.

    PUBLIC TRANSPORTATION

    See Bus Transportation.

    PUBLICATIONS

    The 2015 Royals Yearbook and Official Team Media Guides will be available for purchase at Kauffman Stadium, by calling the Ticket Office at 1-800-6ROYALS and on royals.com.

  • R

    RADIO AFFILIATES

    Royals games are broadcast locally on KCSP 610 AM, plus additional stations throughout the Midwest (subject to change).

    RADIOS/TELEVISIONS

    Hand-held radios and televisions are welcome at Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. The Royals reserve the right to ask any guest to discontinue the use of such devices.

    RAINOUTS

    In the event that an event is canceled or postponed because of rain, inclement weather conditions, or other reasons beyond the control of the Royals, tickets will be subject to the Royals' announced rainout policy for the specific Event. Please retain your ticket until the Royals announce the rainout policy for the Event, which the Royals may do through the media or royals.com.

    RE-ENTRY POLICY

    There is no re-entry permitted for any event held at Kauffman Stadium. Once a guest has exited through the stadium gates, they are not permitted back into the stadium unless it is an emergency situation in which they can check at guest services behind home plate for a re-entry slip.

    RIVALS SPORTS BAR

    Rivals Sports Bar, located just beyond the stadium's signature fountains in right field, boasts one of the best vantage points at Kauffman Stadium and is open to all guests. Floor-to-ceiling glass offers dynamic views of the playing field which are enhanced further on warm days when the retractable warehouse doors provide an open-air setting. A bank of flat screen HDTVs - including an exceptional 103" display - compliments the custom-made 360 degree bar. For front row table reservations, please contact the Kansas City Royals Group Sales Department at (816) 504-4040, option 4 or email: groupsales@royals.com.

    ROYALS HALL OF FAME

    See Hall of Fame.

  • S

    SCHEDULES

    2015 Schedules are now available online at royals.com.

    SCORECARDS

    Scorecards are available for $1 at Kauffman Stadium souvenir stands.

    SECURITY MEASURES

    The following items are prohibited from Kauffman Stadium:

    • Bags/purses in excess of 16" x 16" x 8"
    • Backpacks in excess of 16" x 16" x 8"
    • Any drinks besides water (one sealed/unopened 1 liter bottle per person)
    • Weapons/fireworks
    • Items that could be projectiles
    • Cameras with 12" or more lenses
    • Banners or flags with sticks in them
    • Noisemaking devices such as cow bells, bullhorns, etc.
    • Lasers or laser pens
    • Brooms in excess of 4 feet in height
    • Hard Sided Coolers of any kind
    • Anything that can obstruct a guest's view
    • Wrapped presents and/or gifts of any kind*

    Bags will be checked by security upon entry. Security may ask fan to empty pockets and remove hats.

    Metal Detection: Per MLB Security Standards, all guests will be asked to comply with metal detection screening in order to gain entrance into Kauffman Stadium. Guests who do not comply with metal detection screening will be given the alternative of a physical pat down by a security representative. Please note that metal detection screening policy is in the best interest of our guest's safety.

    Fountains: If at any time a guest enters a fountain, they will be immediately arrested, transported to the police station downtown and charged to the fullest extent of the law.

    Entering the Playing Field: If a guest enters the playing field they will be immediately arrested, transported to the downtown police station and charged to the fullest extent of the law. Fines for entering the fountains or the playing field can be well over $1000 plus court costs as well as the arrest record.

    Fines for entering the fountains or the playing field can be well over $1000 plus court costs as well as the arrest record.

    Please note that if you have a planned party of any kind that includes gifts, we advise either wrapping the gift item at Kauffman Stadium after the item has been inspected or placing the unboxed gift item in a gift bag. Our security staff will ask guests to open any wrapped items.

    SEASON TICKETS

    Various season ticket packages are available to fit the needs of any fan and budget. Visit the Ticket Sales and Services Booth located behind Section 230 on the Plaza Concourse or call (816) 504-4040, option 2 or email: seasonsales@royals.com.

    SEATING POLICY

    Guests should sit only in the seats for which they hold valid tickets. We ask guests to be considerate of entering the seating area while the game is in play so that all guests can enjoy the game.

    SLUGGERRR

    The Best Mascot in Major League Baseball, Sluggerrr, is the official mascot of the Kansas City Royals. Our light-hearted lion made his rookie debut in 1996 and can be found throughout the community year round and entertaining thousands at Kauffman Stadium! Sluggerrr is available for all kinds of special events (corporate events, school visits, charity fundraisers, birthdays, Sluggerrr Grams, or other private parties) as well as in-game visits and tailgates! For more information on getting up close and personal with the Best Mascot in Major League Baseball, contact the Sluggerrr hotline at 816-504-4334 or visit Sluggerrr's page on royals.com. Stay up to the minute with Sluggerrr on Twitter by following him: @Sluggerrr.

    SMOKING POLICY

    Smoking is not permitted anywhere inside the structure of Kauffman Stadium. Designated smoking areas are located along the perimeter fence line at Gates B & D and along the perimeter fence line at Gates A & E. Electronic cigarettes and other smoking devices are not allowed in the seating bowl or concourse. Designated areas for electronic cigarettes and other smoking devices are available at the designated smoking areas.

    SONIC SLAM SEATS

    If a Royals player hits a home run that lands in the Sonic Slam Seats located in left field, ALL guests win a free medium Sonic Slush by redeeming their ticket stub at participating Sonic locations by midnight the following day! Guests sitting in the Sonic Slam Seats will also win a $5 My Sonic Card. All guests sitting in the Sonic Slam Seats will need to report to the plaza level Guest Services office by the end of the game in which the home run is hit to receive their card.

    SOUVENIRS

    Kansas City Royals merchandise is available at the Royals Majestic Team Store located at Gate C behind home plate. Other locations include the Loge Level Third Base Side next to the Craft & Draft, View Level behind Home Plate, the Hall of Fame Shop located at the Royals Hall of Fame, the Ladies Boutique, the Kids Store and the New Era Store located in the Outfield Experience. There are also 47 Brand Kiosks located on the main concourse near Gate D and on the 3rd base line, and New Era Kiosks located near Gate B and on the 1st base line. Merchandise includes name and number t-shirts, personalized jerseys and baseball bats, on-field apparel and hats, baseballs, photos of players, publications and numerous other apparel, headwear, and novelties

    The Royals Majestic Team Store features exclusive product from Majestic, Nike, New Era, 47 Brand, Under Armour, and more. Support your Royals and find the best selection of merchandise right here at The K.

    SPEAKERS BUREAU

    As you plan your organization's event schedule, please keep in mind that the Royals provide speakers and/or appearances for civic and charitable functions. Members of the Royals senior management team and Royals alumni are available to share their experiences in an informative and entertaining presentation. Please note, however, that the Royals recommend you do not center your event around a player appearance due to scheduling challenges.

    STADIUM TOURS

    The Royals offer a variety of stadium tours. For more information call the Royals Tour Department at 816-504-4222 or e-mail tours@royals.com.

    Standing

    Guests visiting Kauffman Stadium are asked to enjoy the game from the comfort of the seat indicated on their ticket. Please keep in mind that when you stand, you block the view of other guests behind you. It is not the Kansas City Royal's intent to limit guest's enjoyment of the game and we encourage cheering after great plays, but continuous standing in seating areas will not be tolerated.

    STROLLERS

    Strollers must fold up and fit under a seat without restricting aisle access. Strollers may be checked into any Guest Service office as well if they do not fit under the seating area.

    STUDENT NIGHT

    For $8, select Outfield Plaza and Hy-Vee View tickets are available at the Kauffman Stadium Box Office for Wednesday home games for high school and college students with a valid ID or youth 14 years of age and under who are with an adult. Plus, all Student Night/Local Music Showcases include pre-game food and beverage specials at the Crown Classic concession area. Every Student Night is also INK Local Music Showcase, where we will feature live local pre-game music in the Outfield Experience.

    SUMMER FIREWORKS

    There will be a fireworks display after the Friday night home games from May to August, presented by Hy-Vee and Pepsi (weather and wind conditions permitting).

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    Tailgating

    For more information on tailgating or to book a space in the Hall of Fame Pavilion or our other tailgating areas with special catering options, contact groupsales@royals.com.

    Please review the following tailgating guidelines:

    • Saving spaces is prohibited.
    • Buying additional parking spaces to tailgate is prohibited.
    • Tailgating is limited to the space behind or in front of your vehicle.
    • Tailgating in a parking space is prohibited.
    • Do not block the roadway.
    • Outdoor camping toilets are prohibited.
    • Please contact Outdoor Restroom Inc (ORI) for a personal restroom 816-229-4468.
    Taxis

    See Cabs info.

    Team Store

    The Kansas City Royals Majestic Team Store is located at Gate C, behind home plate. The 7,000 square foot store is your home for all your Kansas City Royals merchandise, novelties, collectibles, game-used products and more! There are additional team stores throughout the entire stadium and all levels; including the outfield experience, plaza level, loge level and view level. The Team Store is open on non-game days as well, Monday through Saturday from 9am to 6pm, and can be reached at 816-504-4045.

    Ticket Office Hours

    During the offseason, the Box Office Ticket Lobby will be open during normal business hours (Monday - Friday, 9 a.m. - 5 p.m.).

    Day Game-Day Non-Game Day
    Monday through Friday 9:00 a.m. - 7th inning 9:00 a.m. - 6:00 p.m.
    Saturday 10:00 a.m. - 7th inning 10:00 a.m. - 4:00 p.m.
    Sunday 10:00 a.m. - 7th inning Closed
    Tickets by Phone

    Tickets can be ordered by phone 7 days a week from 9 a.m. - 9 p.m. by calling 1-800-6ROYALS (676-9257).

    Ticket Scalping

    Re-sale of Royals tickets and/or parking passes is not permitted on the Complex. To avoid problems with counterfeit, stolen or inflated-priced tickets, guests should purchase tickets only through authorized ticket outlets.

    Tours

    See Kauffman Stadium Tours.

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    UMBRELLAS

    Guests may bring small umbrellas (no golf umbrella) into Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. For the comfort and consideration of all guests, it is requested that those using umbrellas be considerate of those around them.

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    Weather

    The Royals have a detailed weather safety plan in place that is reviewed every season. Every usher at Kauffman Stadium is trained to move guests to safety at a moment's notice. In the event of severe weather near The K, guests will be instructed to move to safe areas by ushers, public address announcements and instructions on the CrownVision scoreboard. The Royals consider the safety of our guests first priority and monitor conditions continuously during all games and other events.

    Wheelchair Assistance/Seating

    See Disabled Guest Information.

    Will Call

    The will call windows are located at Ticket Office C behind home plate during normal business hours (Monday - Friday, 9 a.m. - 5 p.m.). Guests may visit any open ticket window during game-day hours for Will Call. Will Call tickets can be claimed only by the person whose name appears on the will call ticket. State or government photo identification is required along with credit card verification.

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    YOU

    You, our guests, are the focus of everything we do. Royals employees are committed to making your experience at Kauffman Stadium a memorable one. We welcome your comments and suggestions at our Guest Services office, located on Plaza Level behind the Kia Diamond Club Lobby, or on View Level behind home plate at section 420. Guests may also contact our Guest Experience department via email, guestservice@royals.com or phone, 816-504-4201. Thank you for visiting Kauffman Stadium.