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A-Z Guide

The following information is provided for convenience and ease of use. It is not intended to be a complete statement of the rules and regulations of Wrigley Field. Chicago Cubs reserve the right to change or modify these rules at our discretion. Nothing in this document should be construed as a contract between the Chicago Cubs and any other party.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
  • A

    Accessibility Services: The Chicago Cubs (the "Cubs" or the "Club") wants all fans to have an enjoyable experience while attending a game at historic Wrigley Field. The Club is committed to making Major League Baseball games at Wrigley Field accessible to all fans.

    • Wheelchair Assistance: The Club is happy to provide assistance to those guests who request wheelchair assistance to their seats. Upon entering the ballpark, please ask an associate for assistance.
    • Ticketing for Accessibility Needs: Accessible seating for those with mobility disabilities can be purchased at the Wrigley Field Ticket Office by calling 800-THE-CUBS (843-2827) or by visiting Cubs.com/Tickets. Seating areas, pending availability, include the Field Box behind home plate, the Upper Deck Box behind home plate, Terrace Reserved and the Budweiser Bleachers. Guests with mobility disabilities and their companions are encouraged to make their purchase in advance as tickets are subject to availability.
    • Assisted Listening Devices: Assisted listening devices are available for use, free of charge, from the Fan Services Booth on the main concourse, behind home plate.
    • Elevator: Fans may use the elevator located on the third base side of the main concourse to access the Terrace Level and the Upper Deck level. Additional elevators are planned as part of the 1060 Project. Thank you for your patience as we work to restore and expand Wrigley Field.
    • Captioning: Information broadcast over the Wrigley Field Public Address system is captioned and available on any handheld device. Point your browser to: caption.chcubs.com, Event ID: WrigleyField. In addition, a number of handheld devices are available for use, free of charge, at the Fan Services Booth on the main concourse, behind home plate.
    • Accessible Parking: Parking for persons with valid disability license plates or placards is available on a first-come, first-served basis in Club-operated parking lots around the ballpark.
    • Accessible Restrooms: Most Wrigley Field restrooms are accessible to fans in wheelchairs. Appropriate exterior signage designates these locations. Companion and/or family restrooms are located in the Upper Budweiser Bleachers, in First Aid, on the main concourse behind home plate, and in the Upper Deck on the first-base side.
    • Service Animals: Although pets are prohibited at Wrigley Field, we welcome service animals as defined by federal law. "Service Animals" are defined as dogs (or in some cases, miniature horses) that are individually trained to do work or perform tasks for people with disabilities. Please be prepared to identify your dog as a Service Animal and the task your dog has been trained to perform. In addition, please note for the safety of all guests, you may be asked to remove a Service Animal who is unruly/out of control (or take action to bring the dog under control) or not housebroken. Wrigley Field is not required to provide care or food for a service animal, so please plan accordingly.

    Address: The address for Wrigley Field and the Chicago Cubs is: 1060 W. Addison St., Chicago, IL 60613. All correspondence can be mailed to this address. Telephone: 773-404-CUBS (2827).

    Administrative Offices: The Administrative Offices are located at 3721 N. Clark St., Chicago, IL 60613. Telephone: 773-404-CUBS (2827).

    Advanced Ticket Sales: Please refer to the Ticket Sales section in this guide for information.

    Age for Tickets: Please refer to the Children's Tickets section in this guide for information.

    Alcoholic Beverage Policies: Alcoholic beverages will not be sold after the last out of the 8th inning during day games and the last out of the 7th inning or 10:30 p.m. for night games. Guests who appear to be under age 35 are required to show a valid photo ID indicating legal proof of age when purchasing alcohol at Wrigley Field. The Cubs reserve the right to deny entry to Wrigley Field to any individual who appears intoxicated. The Cubs and Levy Restaurants reserve the right to deny beverage services to any customer who appears intoxicated.

    Animals: Animals, except for service animals assisting visitors with disabilities, are not permitted.

    Anthem Singers: Please refer to the National Anthem section in this guide for more information.

    Assistance During a Game: Please refer to the Fan Services section in this guide for more information.

    Assisted Listening Devices: Please refer to the Accessibility Services section in this guide for more information.

    ATMs: Wintrust automated teller machines are available throughout Wrigley Field for our fans' convenience. Locations include: inside Gate F and D; on first and third base ramps to the Upper Deck; on the Jack Daniel's Patio; in the DraftKings Fantasy Sports Zone and in the Budweiser Bleachers near the stairwells and on the ramp.

    Autographs: Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time). Fans will be allowed to wait at the Club Box wall on the outfield-side of the dugouts. The Cubs ask that you show consideration for guests holding tickets in these seating areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location. Fans interested in purchasing autographed or game-used memorabilia may call Cubs Authentics at 773-404-4753 or email cubsauthentics@cubs.com.

  • B

    Babies/Toddlers Tickets: Please refer to the Children's Tickets section in this guide for information.

    Baby Changing Areas: Baby changing tables are available throughout Wrigley Field in most restroom facilities and in the First Aid office. The First Aid office is located behind home plate on the main concourse on the third-base side of Gate F.

    Bag Inspection: Each entry gate has designated bag check lines for all guests carrying items which need inspection. All other guests can use the express lines. All bags, purses and containers are subject to inspection prior to entry and should not exceed 16" x 16" x 8" inches. For more information, visit Cubs.com/Security.

    Ballpark Gates Open: Wrigley Field gates open two hours prior to the scheduled game time unless otherwise specified.

    Banners/Signs: Banners and signs are permitted in Wrigley Field when the following guidelines are followed to ensure the safety and enjoyment of all fans:

    • To avoid game disruption, the times of display are limited to before the game, between innings and after the game.
    • The Cubs reserve the right to confiscate banners/signs with an inappropriate message, those that are commercial in nature, those causing a disturbance and/or those obstructing sightlines.
    • Banners/signs may never be mounted on sticks, wooden frames, or any similar apparatus and may not be attached to any railings. Banners/signs may not be carried through the Club Box Aisles.
    • Electioneering is not permitted at Wrigley Field.

    Batting Practice Schedule: Batting practice is scheduled to begin approximately two hours before each home game. Times are approximate and subject to change without prior notification and at the discretion of either team. Gates open two hours prior to scheduled game time unless otherwise specified.

    Bicycle Parking: The Cubs offer a courtesy bike valet service for all Cubs home games located will be located in the alley just north of the main entrance for the CTA Red Line stop on Addison Street, easily accessible from Sheffield Avenue. Bicycles are claim checked and secured during the game. The courtesy valet opens two hours prior to each game's scheduled start time, and closes one hour after the game ends. Fans are allowed to bring bicycle helmets into the park to be stored under their seat.

    Birthday Greetings: Please refer to the Video Board Messages section in this guide for information.

    Bottles, Cans and Outside Beverages: No glass bottles, cans or alcoholic beverages of any kind may be brought into Wrigley Field. Hard-sided coolers and thermoses of any kind are not permitted into the ballpark. Water in unopened plastic bottles is allowed to be brought into the ballpark. For more information, visit Cubs.com/Security.

    Box Office: Please refer to the Ticket Sales section in this guide for information.

    Brickhouse, Jack: In honor of legendary Hall of Fame Cubs broadcaster Jack Brickhouse (1916-1998), his famous phrase, "Hey Hey" is now affixed to both foul poles. Jack Brickhouse was the Cubs broadcaster from 1948-1981.

    Broadcasters:

    Television: Len Kasper, play-by-play announcer, and Jim Deshaies, analyst, can be emailed at lenandjd@wgntv.com.

    Radio: Pat Hughes, play-by-play announcer, and Ron Coomer, analyst, on 670 AM The Score can be emailed at ronandpat@670thescore.com.

    Budweiser Bleachers: The bleacher entrance to Wrigley Field is located at the corner of Waveland and Sheffield avenues. Please note for the regular season Budweiser Bleacher seating is general admission and is on a first-come, first-served basis. Early arrival is suggested for better seat selection.

  • C

    Cameras/Video Equipment: Visitors are welcome to bring video and still cameras into the ballpark; however, tripods are not allowed in the seating areas. Recordings may be used for personal viewing only. Any other use, distribution or commercial use is prohibited. Fans may not distribute any copyrighted game information without permission of the Chicago Cubs.

    Charging Station: The Cubs, in partnership with Amtrak, provide fans with a charging station on the main concourse. This charging station is free of charge and is located near Aisle 127.

    Charitable Donation Requests: The Cubs strive to make a positive difference in our community. We welcome any request for charitable donations. All requests can be made online at Cubs.com/Donations. The requesting organization must be a nonprofit 501 (3)(c) entity, and the information requested must include details about the event, its purpose and date. Please allow six weeks for processing.

    Children's Tickets: Fans age 2 and under are admitted to regular season Cubs games without a ticket, provided they are seated on the lap of a parent or guardian.

    Clark: In 2014, the Cubs welcomed Clark the Cub as the official mascot of the team. Clark serves as a champion for Cubs Charities' mission of targeting improvements in health and wellness, fitness and education for children and families at risk. Young fans will see him at schools, hospital appearances and a number of family focused Cubs events. Before and during games, Clark will greet fans as they enter Wrigley Field and on Kid Sundays he will help kids run the bases following the game. Visit Cubs.com/Clark for more information or to book him for your party or special event.

    Code of Conduct: In conjunction with the Office of the Commissioner of Baseball, the Chicago Cubs are committed to keeping Wrigley Field a safe, comfortable and enjoyable environment for all fans. Our associates have been trained to proactively intervene where necessary to respond to unacceptable behavior such as:

    • Unruly behavior including but not limited to foul/abusive language or obscene/ threatening gestures, fighting, taunting or making threatening remarks;
    • Intoxication or other signs of impairment related to alcohol consumption or any illegal drug;
    • Smoking in any form, including electronic cigarettes;
    • Displays of affection not appropriate in a public, family setting;
    • Obscene or indecent clothing or signs;
    • Any disruption of the game or event, including throwing of objects or trespassing on the playing field or in other restricted areas;
    • Sitting in a location other than the guest's ticketed seat; or
    • Entering the field of play as prohibited by Illinois law.

    Any guest not adhering to the above code or behaving in an unruly manner may be subject to removal from Wrigley Field. The Chicago Cubs and Wrigley Field reserve the right to determine what is unruly or unacceptable behavior and to take any and all actions permitted by applicable law, including without limitation removal and prosecution.

    If anyone is interfering with your enjoyment of Wrigley Field, please contact the nearest Wrigley Field associate for assistance or text us at 69050 with the keyword "Friendly" and a description of your seat location and issue. Standard message and data rates may apply. We will respond to your request as soon as possible.

    Prohibited actions on Cubs' property include, but is not limited to the following:

    • Possessing a weapon of any kind
    • Using a laser pointer
    • Possessing substances prohibited by the Illinois Controlled Substances Act or Federal Law
    • Selling food, beverages, promotional items or merchandise of any kind or reselling of event tickets without the express written consent of the Chicago Cubs
    • Panhandling or peddling of any kind without a license from the Cubs
    • Failure to follow the direction or reasonable requests of Cubs associates
    • Wearing masks or costumes which obscure or cover the face (except as part of a promotion approved by the Cubs in writing in advance) or
    • Violating local open liquor container laws.

    Violators may be removed from Wrigley Field property and/or prosecuted.

    Community Connection: The Chicago Cubs online newsletter informs our Wrigley Field neighbors about the latest updates and Cubs activities affecting the community. To sign up, please visit Cubs.com/Neighbors.

    Concessions: Food and beverages are available throughout the ballpark at concession stands and portable carts managed by Levy Restaurants. Stop by Fan Services, located behind home plate on the main concourse, for the most up-to-date list of all your food and beverage choices and locations.

    Corporate Events on Non-Gamedays: Please refer to the Premier Seats and Suites section in this guide for information.

    Costumes: Costumes are allowed in Wrigley Field, as long as the fan's face is not covered. The Chicago Cubs reserve the right to refuse entry and refund the ticket price of any individual in a costume if it is deemed inappropriate.

    Credit Card Policy: MasterCard is the preferred card of the Chicago Cubs. American Express, MasterCard, Discover and Visa are accepted at Wrigley Field ticket offices and gift shops. Credit cards are also accepted at all Levy Restaurants concession stands.

    CTA: Public transportation is the recommended way to get to Wrigley Field. CTA Bus #152 (Addison) and CTA Bus #22 (Clark) both stop at the intersection of Clark & Addison streets. For more details, call the CTA Hotline at 773-836-7000 or visit www.transitchicago.com.

    The CTA Red Line stops directly at the Wrigley Field Addison station. For more details, call the CTA Hotline at 773-836-7000 or visit www.transitchicago.com.

    From the northern suburbs: Take either the Skokie Swift (Yellow line) at 5900 W. Dempster St., Skokie, or the Purple Line at 349 Linden, Wilmette, and transfer to the Red Line train toward 95th at Howard. Wrigley Field is at the Addison stop.

    From O'Hare Airport: The CTA station at O'Hare is located below Terminal 2. Take the Blue Line train (toward Forest Park) to the Addison stop. Transfer to the eastbound CTA Bus 152 which will stop at Wrigley Field (Clark St.).

    From Midway Airport: Take the CTA Orange Line toward The Loop (downtown) and transfer to the Red Line (Howard) train at Roosevelt. Wrigley Field is at the Addison stop.

    Cubs Authentics: For information about MLB authenticated game-used and autographed memorabilia, email cubsauthentics@cubs.com or call 773-404-4753. The Cubs Authentics kiosk, located on the main concourse, is open during home games.

    Cubs Dollars: Cubs Dollars can be redeemed for food or beverage at any concession stand, redeemed for merchandise at any authorized souvenir stand, or used for ticket or tour purchases at Wrigley Field. Cubs Dollars do not expire and can be exchanged for the current season's Cubs Dollars by presenting it in person at the Wrigley Field Ticket Office located at 1060 W. Addison St. Cubs Dollars may be purchased at any ticket services window at Wrigley Field or by calling 773-404-CUBS (2827).

  • D

    Designated Driver Program: The Budweiser Good Sport Designated Driver Program encourages guests to pledge not to consume alcohol during their stay at Wrigley Field. Guests who are at least 21 years old, have a valid driver's license and are not consuming alcohol at the ballpark can sign up at the Fan Services Booth, located behind home plate on the main concourse, during any home game. Fans who participate will be entered in a drawing to win a complimentary Cubs Good Sport of the Game shirt. Participants also will receive a coupon for a free soft drink, valid at the concession stand located directly across from the Fan Services Booth behind home plate.

    Directions to Wrigley Field: Please visit Cubs.com/Transportation for details.

    DraftKings Fantasy Sports Zone: Located at the corner of Addison Street and Sheffield Avenue, the DraftKings Fantasy Sports Zone is Wrigleyville's largest outdoor café, accommodating more than 600 guests. Game tickets are not necessary to enter, but only ticketed guests have ballpark in-and-out privileges. The DraftKings Fantasy Sports Zone has both indoor and outside seating and is open before and after home games and non-gamedays throughout the Cubs season. For more information, call 773-404-4750 or visit Cubs.com/DraftKings.

    Dugouts: The Chicago Cubs dugout is on the third-base side. The visitors' dugout is on the first-base side.

  • E

    Email: Fans are welcome to share and submit their feedback to fanservices@cubs.com.

    Emergency Contact: To reach a fan for emergency purposes, please go to the Fan Services Booth on the main concourse behind home plate, or call Fan Services at 773-388-8270. To facilitate communication in case of an urgent request, please make sure your friends and family know your seat location.

    Employment Opportunities: Become part of the great American pastime. The Chicago Cubs are always looking for friendly, service-oriented fans to join our gameday team. The majority of jobs are part-time, with work shifts based on our game schedule. Interested parties can email cubsjobs@cubs.com or call 773-404-4185 to reach the Event Operations Department. For jobs as vendors, concession workers, or retail jobs in Wrigley Field, you may call Levy Restaurants' employment phone line at 773-975-3740.

  • F

    Family Restrooms: There is a family restroom conveniently located on the main concourse near Gate F across from Aisle 120. There also is a family restroom located on the Upper Deck behind Section 420.

    Fan Assist: For assistance during the game, fans can text 69050 with the keyword "Friendly" and a description of your seat location and issue, and we will respond to your request as soon as possible. Standard message and data rates may apply. Fans needing assistance also may call the Fan Services Hotline at 773-388-8270.

    Fan Mail: Letters to Cubs players should be addressed to each player individually and sent to: Wrigley Field, 1060 W. Addison St, Chicago, Illinois 60613. If a response is desired, please enclose a self-addressed, stamped envelope. Please keep in mind the players receive large quantities of mail and a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Do not send anything large or of value to the Cubs player as we cannot guarantee the item will be returned.

    Fan Services: For questions, comments, or assistance, fans may email fanservices@cubs.com or call 773-388-8270. The Fan Services team is available Monday through Friday from 8:30 a.m. to 5 p.m. Central Time with extended hours for night and weekend home games. During home games, fans also may visit the Fan Services Booth.

    Fan Services Booth: The Fan Services Booth is located on the main concourse directly behind home plate. Services provided include answers to fan questions, ballpark food locations, information about events at Wrigley Field, directions and transit information.

    Field Trespassing: The field is a restricted area. Entering the field of play is a felony. Offenders may be arrested and charged by the Chicago Police Department.

    50/50 Raffle: One lucky fan at each Cubs home game will win a cash prize in this "split-the-pot" raffle. Fans may purchase 50/50 raffle tickets from uniformed Cubs Charities raffle ticket sellers starting two hours before the game until the middle of the sixth inning. The winning ticket will be announced in the eighth inning, and the winner will receive a check for half of the net proceeds from the game's raffle ticket sales that day. The other half will benefit Cubs Charities. For more information, or to find out the winning number, call the Raffle Hotline at 773-404-4726 or visit Cubs.com/Raffle.

    First Aid: First Aid is located behind home plate on the main concourse on the third-base side of Gate F. Signage identifies this area. A physician and registered nurse and emergency medical technicians are on hand for all games. First Aid also includes a family restroom that may be used by nursing mothers, individuals with accessibility needs or parents with children.

    First Timer's Certificates: Remember your first trip to Wrigley Field with a personalized First Timer's Certificate. The First Timer's booth can be found on the main concourse, near Gate D.

    Foul Balls and Home Run Balls: Fans are permitted to keep foul balls and home run balls hit into occupied seating areas as souvenirs. However, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the box seats, are cautioned to stay alert for hard-hit balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during, or subsequent to the actual playing of the game including (but not exclusively) the danger of being injured by or in connection with any thrown or batted ball. The Chicago Cubs are not liable for resulting injuries. The Chicago Cubs cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

    Foul Poles: The pinstriped flags atop the left- and right-field foul poles represent the retired uniform numbers worn by six of the greatest Cubs. To honor legendary Cubs broadcaster Jack Brickhouse (1916-1998), his famous phrase "Hey Hey" is also affixed on both foul poles.

  • G

    Gates: Visit Cubs.com/Seating to view Wrigley Field gate locations.

    Gate Opening Times: Wrigley Field gates open two hours prior to the scheduled game time unless otherwise specified.

    Gift Shops: Gift shops can be found in the following locations inside Wrigley Field:

    • Cubs Gear (Right Field): Aisles 33-38
    • Cubs Gear (Left Field): Aisle 4
    • Cubs Gear (Budweiser Bleachers): Lower concourse and middle deck
    • Cubs Gear (behind home plate): Aisles 120-121

    Shop online now at Cubs.com.

    Grass: The grass playing field is a sports blend of Kentucky Blue Grass and Rye.

    Group Ticket Sales: Tickets for groups of 15 or more go on sale prior to the season. For more information, visit Cubs.com/Groups or contact us at cubsgrouptickets@cubs.com, or by calling the Cubs Group Sales team at 773-404-4242.

  • H

    Handicapped Parking: Please refer to the Accessibility Services section in this guide for information.

  • I

  • J

  • K

  • L

    Laser Pointers: Laser pointers can be dangerous to players, spectators and even passing airplanes. The use of laser pointers is prohibited in Wrigley Field. Offenders are subject to immediate ejection and possible prosecution.

    Lost and Found: Any items lost or found within Wrigley Field should be brought to the attention of a uniformed associate or can be turned in to the Fan Services Booth during the game. Lost and Found also may be contacted at 773-404-4084 during the hours of 9 a.m. and 2 p.m. on business days during the season.

    Lost/Stolen Game Tickets: Please remember game tickets are like money and should be secured like cash. Stolen tickets will be replaced as long as a police report has been filed and documentation is presented to the Cubs ticket office at least 24 hours prior to game time. Lost tickets can be replaced for $20 per ticket if there is proof of purchase.

    Luggage/Bag/Stroller Check: Oversized luggage and strollers can be claim checked at the Bike Valet located in the alley just north of the main entrance for the CTA Red Line stop on Addison Street, easily accessible from Sheffield Avenue.

  • M

    Mail: Mail or correspondence may be sent to: Chicago Cubs, Wrigley Field, 1060 W. Addison St., Chicago, IL 60613-4397.

    Media Guide: To purchase the official Chicago Cubs Media Guide, please call Levy Restaurants at 800-248-9467.

    Media Relations: To contact the Chicago Cubs Media Relations Department, please email cubsmedia@cubs.com or call 773-404-4191.

  • N

    National Anthem: Any person(s) wanting to perform the national anthem prior to a Cubs game must submit an audio file or video link of the musician(s) performing an "a cappella" version of "The Star-Spangled Banner." To be considered for the upcoming season, auditions should be emailed to nationalanthem@cubs.com before March 1 each year.

    Neighbors: Please refer to the Community Connection section in this guide for information.

  • O

    Organist: Gary Pressy has been the organist at Wrigley Field for more than 25 years and 2,000 home games. Organ music debuted at Wrigley Field April 26, 1941, making it the first Major League ballpark to play organ music.

  • P

    Parking: Please visit Cubs.com/Transportation for parking information.

    Pavers: Select sections of walkways outside of Wrigley Field are paved with commemorative brick pavers engraved with fan names and messages. There are no plans to expand the pavers at this time; however, interested fans can add their name to a point-of-interest list by calling 800-851-6846. For the location of existing paver bricks, call Fan Services at 773-388-8270 or email fanservices@cubs.com.

    Personal Check Policy: Personal checks are not accepted for payment at the Wrigley Field ticket windows.

    Pets: Animals, except for service animals as defined by federal law, are not permitted on Wrigley Field property.

    Premier Seats and Suites: For premier seating information, please visit Cubs.com/Premier or contact our Premier Sales Team at 773-404-4200.

    Prohibited Items at Wrigley Field for Cubs Games:

    Please note the list of permitted and prohibited items may be different for other Wrigley Field events including concerts. Please contact Cubs Fan Services at 773-388-8270 with questions regarding other Wrigley Field events. Please note whether certain items such as umbrellas are permitted into Wrigley Field during a concert is at the discretion of the artist.

    • Alcohol
    • Bags (exceeding 16" x 16" x 8" inches)
    • Brooms
    • Containers - cans, glass, hard-sided coolers, thermoses or flasks
    • Illegal drugs
    • Inflatables (such as beach balls)
    • Laser pointers
    • Luggage or car seats
    • Nets
    • Noise makers
    • Non-factory sealed plastic bottles (permitted if empty)
    • Portable stadium seats
    • Selfie sticks
    • Unmanned aerial vehicles
    • Weapons of any kind
    • Any other items deemed inappropriate by ballpark operations personnel.

    All bags are subject to inspection. To ensure fan safety, the Cubs reserve the right to refuse admittance of any item deemed hazardous or suspicious, including any item capable of being used as a projectile.

    Promotional Items/Dates: The Cubs give away a variety of promotional items at designated games throughout the season. Promotional items are limited and dates and items are subject to change without prior notice. Promotional items are distributed one per person on a first-come, first-served basis. A game ticket does not guarantee the holder a promotional item.

    Public Address Announcers: The public address announcer for the Chicago Cubs is Andrew Belleson.

    Public Transportation: The Cubs recommend using public transportation when visiting Wrigley Field. Please refer to the CTA section in this guide for information.

  • Q

  • R

    Radio: Pat Hughes, play-by-play announcer, and Ron Coomer, analyst, on 670 AM The Score can be emailed at patandron@670TheScore.com.

    Radio Broadcasts: Cubs games are broadcast live on Chicago's 670 AM The Score. Games also can be heard online at Cubs.com. Radio broadcasters for the Cubs are Pat Hughes and Ron Coomer and can be emailed at patandron@670TheScore.com.

    Rain Out/Rain Check Policy: In the event a game is not played, your paid ticket serves as a rain check, so it is important to keep your original ticket. Specific information regarding a rainout and rescheduling will be posted on Cubs.com, as soon as it becomes available.

    Re-entry into the Ballpark: Guests may not exit and re-enter the ballpark using the same ticket unless their ticket is signed/stamped by a Cubs associate at the gate for use in a designated smoking area outside of Wrigley Field. Tickets signed/stamped by a Cubs associate at the gate allows guest to use a designated smoking area for up to 10 minutes. The guest must re-enter via the same gate exited.

    Refund Policy: No refunds or exchanges are given for Cubs tickets.

    Remote Parking Lot and Shuttle: Cubs offer a free remote parking lot located at 3900 N. Rockwell St., just east of the Chicago River immediately south of Irving Park Road, with no-cost shuttle service to and from Wrigley Field for all weekend and night games. Services begin approximately 2.5 hours before first pitch and drop off at Wrigley Field near the DraftKings Fantasy Sports Zone on Addison Street. Returning buses board post-game at the drop-off location and run for approximately one hour after the game ends.

    Rooftops: The rooftop businesses on Waveland and Sheffield avenues operate under a license from the Cubs and a special club license from the City of Chicago allowing the rooftops to sell advance tickets to view Cubs games. For information, please contact each rooftop directly. Rooftops are not permitted to sell day-of-game tickets.

  • S

    Scalping: To avoid problems with counterfeit, stolen, void or inflated price tickets, purchase tickets in person at the Wrigley Field Ticket Office, online at Cubs.com or by calling 800-THE-CUBS.

    Schedules: Game schedules are available at the Fan Services Booth on the main concourse behind home plate. Fans also may email fanservices@cubs.com, call Fan Services at 773-388-8270 or go online at Cubs.com.

    Scorecards: Scorecards are available for purchase on gamedays at each gate. On non-gamedays, you may purchase a scorecard by calling Levy Restaurants at 800-248-9467.

    Season Tickets: At the current time, there is a waiting list for Chicago Cubs Season Tickets. To add your name to the Cubs Season Ticket Holder Waiting List, visit Cubs.com/Waitinglist.

    Security Services: Uniformed personnel are stationed throughout the ballpark during all events. For assistance during the game, text the word "Friendly" with your issue and seating location to 69050. This option allows fans to discreetly alert event personnel of any fan services issues during a game. Standard messaging and data rates apply.

    Smoking: In an effort to accommodate all guests, smoking is strictly prohibited in Wrigley Field. Designated smoking areas are located outside of each gate. If a fan wishes to exit the ballpark for 10 minutes, they must have their ticket signed/stamped by a Cubs associate at the gate. Per state law, smoking is not permitted within 15 feet of any public entrance to the ballpark. Electronic cigarettes are not permitted inside Wrigley Field. Use of smokeless tobacco inside Wrigley Field is prohibited.

    Souvenirs: Please refer to the Gift Shops section in this guide for more information.

    Statues:

    Billy Williams Statue: Unveiled September 7, 2010, this statue honors Hall of Famer Billy Williams who played outfield and first base for the Cubs from 1959-74. The statue is located outside of Wrigley Field at the corner of Sheffield Avenue and Addison Street.

    Ernie Banks Statue: Unveiled March 31, 2008, this statue honors Hall of Famer Ernie Banks, "Mr. Cub," who played shortstop and first base for the Cubs from 1953-71. The statue is located outside of Wrigley Field near the corner of Clark and Addison streets. Due to the 1060 Project, the location of the Ernie Banks statue may change.

    Harry Caray Statue: To honor legendary Cubs broadcaster Harry Caray, a statue in his likeness was placed outside Wrigley Field April 12, 1999. It was moved to its present location near the Budweiser Bleacher entrance at the corner of Waveland and Sheffield avenues in 2010.

    Ron Santo Statue: Unveiled August 10, 2011, this statue honors Hall of Famer Ron Santo who played third base for the Cubs from 1960-73, and served as a Cubs broadcaster for 21 seasons. The statue is located at the corner of Sheffield Avenue and Addison Street.

    Suites: Please refer to the Premier Seats and Suites section in this guide for information.

  • T

    Tailgating: Tailgating is not allowed in any of the Chicago Cubs operated parking lots. The Chicago Police Department strictly enforces open alcohol container laws.

    Tickets: Each ticket is a revocable license subject to the terms and conditions thereon. Fans are subject to removal from Wrigley Field upon breach of the Wrigley Field Code of Conduct or the discretion of management.

    Ticket Sales: Fans can purchase tickets to Chicago Cubs games in several ways:

    • Online at Cubs.com
    • By calling 800-THE-CUBS
    • By visiting the Wrigley Field Ticket Office located at 1060 W. Addison St. The Wrigley Field Ticket Office is open Monday through Friday from 8 a.m. to 6 p.m. CDT and Saturday and Sunday from 9 a.m. to 4 p.m. CDT. Times are subject to change.
    • For groups of 15 or more, contact our Cubs Group Sales team at 773-404-4242.
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    Umbrellas: Fans are permitted to bring small umbrellas into Wrigley Field during Cubs games for rain delays. We ask guests to take into consideration the wishes of their fellow spectators when using their umbrellas. For all other Wrigley Field events, please contact Cubs Fan Services at 773-388-8270. Please note whether umbrellas are permitted into Wrigley Field during a concert is at the discretion of the artist.

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    Video Board Messages: Personalize your visit to Wrigley Field by purchasing a special message on the Wrigley Field video board. Messages are posted in the middle of the 5th inning. Each message will only be displayed once, so be sure to have your camera out and ready! Space is limited and messages are on a first-come, first-served basis. Dates sell out quickly, so we recommend placing your order a minimum of five business days in advance of the requested game. Proceeds benefit Cubs Charities. To order a video board message, visit Cubs.com/Videoboard.

    Vine Line: Vine Line is the monthly magazine of the Chicago Cubs. To order a subscription, please email vineline@cubs.com or call 800-618-8377. For customer service questions, please email vineline@cubs.com.

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    Wheelchair Seating: Please refer to our Accessibility Services section for information.

    Will Call: The Cubs Will Call windows are located at the Wrigley Field Ticket Office located at the corner of Clark and Addison streets. A photo ID and the same credit card used to purchase the tickets will be required as well as your order confirmation number.

    Wrigley Field Tours: Tours of historic Wrigley Field are available on select dates, both gamedays and non-gamedays, during the regular season and a shortened schedule in the offseason. For information about Wrigley Field Tours, call Fan Services at 773-388-8270 or visit Cubs.com/Tours.

    Wrigley Field Neighbors: Neighbors are encouraged to sign up to receive the online Community Connection newsletter which will give them the latest in Cubs activities affecting the community. To sign up, visit Cubs.com/Neighbors.

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    Yearbook: The Cubs Yearbook is available for purchase on gamedays at each gate. On non-game days, you may purchase a Cubs Yearbook by calling Levy Restaurants at 800-248-9467.

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