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Group Ticket A-Z Guide


Cancellation Policy
You may return up to 10% of your original order for a refund, no fewer than 15 days prior to your game date. Tickets must be returned to the Group Sales Department by this deadline. Refunds will be issued onto the purchasing credit card or by check.
Catering is provided exclusively by Delaware North Sportservice. Menus are available upon request from the Group Sales Department or Delaware North Sportservice. For catering related questions, please call 410-659-0812.
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A 25% non-refundable deposit will be required for the following:
  • Group tickets on Yankees, Red Sox, Phillies and Nationals games
  • Suites (all games)
  • Miller Lite Flite Deck (all games)

Customers will be able to place the deposit with a credit card at the time of reservation. Clients without a credit card will be permitted to send a check within ten (10) business days of placing the reservation.

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Gift Certificates (Bird Bucks)
Gift certificates are available for purchase through the Group Sales Department or the Box Office. They can be redeemed for future game tickets, at Oriole Park concession stands and merchandise stands. Gift certificates are redeemable for one year from the issue date and are available in denominations of $1, $5, $10, $20, $25 and $50.
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Inclement Weather
The Orioles make every effort to play each game on its scheduled date. Should weather cause the postponement of the game, an announcement will be posted on Orioles. com and be communicated by local media. A game-specific exchange policy will be announced at that time or shortly thereafter.
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Oriole Bird Visits
Make your group outing extra special with an in-game visit from the Oriole Bird. Bird visits are $75 and all proceeds will benefit the Baltimore Orioles Charitable Foundation. There are a limited number of visits for each game. Bird visits can be arranged by calling 888.848.BIRD (2473).
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General parking is available on a day-of-game basis in Lots F, G and H for $8 (cash only) per car. Limited parking may be offered in Lots B and C on a first-come, first-served basis for $10 (cash only) per car (subject to availability). Bus parking may be purchased in advance of your group outing for $25. Please order at least 10 days prior to your game to allow for delivery of the parking pass. Bus parking is also available day of game for $30 (cash only).
Full payment is required at least 30 days prior to the game. Tickets will be issued once final payment has been received.
Player Appearances
To arrange a former player appearance for your group event at Oriole Park, please contact Jennifer Steier, Orioles Alumni Affairs Assistant, at 410-547-6144 or
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Scoreboard Surprises
Fans may recognize that special person’s birthday or anniversary on Oriole Park’s centerfield video board. Please call 888-848-BIRD at least 48 hours in advance to schedule your Scoreboard Surprise. Scoreboard Surprises are $25 and subject to availability. A limited number of full video board Scoreboard Surprises are also available for $50. All proceeds will benefit the Baltimore Orioles Charitable Foundation.
Scoreboard Welcomes
A Scoreboard Welcome is complimentary for all suites, parties and group of 25 or more. You may provide your group’s name to your Group Sales Representative when reserving your group outing. All group names must be received at least two business days prior to the game. The group name will appear at the middle of the third inning.
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